Podcast
Triple Sat
Hosted by Jen Wilt, Jess Nathan, and Kathy Callahan · ENGLISH
Join us on our tasty journey as three restaurant industry veterans dish out insights, laughs, and heartwarming tales from the hospitality world! From serving up scrumptious meals to crafting unforgettable dining experiences, we're here to share our secrets to making customers happy, one delicious bite at a time. Welcome to Triple Sat, where fun and fabulous service collide!
39episodes
Episodes
Newest firstAll episodes
The Art of the Pivot
May 6, 202500:26:06Tap to summarizeWhen the oven goes cold, the supplier flakes, or the universe just decides it's a "plot twist" kind of day, restaurant folks know it's time to pivot. In this episode, we're talking about the power of (and necessity of) adapting on the fly in the hospitality world, from last-minute menu changes to major weather changes. We share stories of those times when smooth service meant thinking fast. Plus, we are one host down today - she had to make her own pivot thanks to the ever-changing demands of the business.
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Triple Sat Travels - Atlantic City
Apr 22, 202500:40:17Tap to summarizeIn this episode, the crew heads to Atlantic City for a weekend that checks all the boxes: craft beers, live music, the thrill of the casino floor, and dinner with an ocean view. From tasting beers to rolling the dice, we're breaking down the highlights (and a few lowlights) of our trip to the AC beer and music festival. Come for the festival recap, stay for the tales of questionable luck and excellent food. Cheers to good times, cold brews, and dirty Jersey.
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Safe to Serve: Navigating Food Allergies
Apr 8, 202500:35:14Tap to summarizeFood allergies aren't just dietary preferences - they are serious health concerns that impact millions of people every day. In this episode, we talk about the responsibilities and challenges of safely serving guests with food allergies. From cross-contamination to communication breakdowns, we explore what it really takes to create a safe dining experience. Whether you're on the line, on the floor, or managing the whole operation, this episode offers insights into how we can do better - and why it matters.
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Triple Sat Travels - Savannah
Mar 25, 202500:41:22Tap to summarizeSouthern charm and, maybe, a few questionable decisions. We took a trip to Savannah, and let's just say ..... the city's hospitality game is strong, but so were the cocktails. In this episode, we break down every sip, bite, and service encounter from our adventure. From bars that made us feel like VIPs to restaurants where we questioned our life choices, we're spilling the sweet tea (and maybe a little bourbon). Did we find the best Old Fashioned in town? Did a ghost follow us home from that one dive bar? Tune in for the laughs, the lessons, and our official verdict on Savannah's hospitality scene!
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Best and Worst Dressed
Mar 11, 202500:29:14Tap to summarizeLights, camera... questionable fashion choices! In this star-studded episode, we roll out the red carpet (at least the freshly vacuumed non-slip rugs) for the best and worst-dressed guests we have encountered. From five-star elegance to "Did they sleep in that?" disasters, we're handing out imaginary awards for the most unforgettable outfits in hospitality history. Expect dramatic reveals, style shocks, and a few wardrobe malfunctions (not ours). Whether they were serving haute couture or just needed to be served a lint roller, these guests left an impression. Join in for the glitz, the glam, and the glorious fashion fails - no RSVP required!
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War Stories
Feb 25, 202500:31:41Tap to summarizeWelcome to the trenches of food, bar, and catering service, where the only thing stronger than the espresso is the staff's will to survive. In this episode, we swap our wildest battle scars from the floor and the bar, and that one time, we chased a drunken woman around the parking lot! From customer meltdowns to kitchen disasters, we are serving up the good, the bad, and the hilariously absurd moments that make the hospitality world so .... memorable. Grab a shift drink and buckle up; it's gonna be an entertaining ride!
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Check, Please
Feb 11, 202500:38:18Tap to summarizeAh, the end of a great meal- the plates are empty, the drinks are drained, and then.... the check arrives. Do you reach for it like a hero? Do you pretend to check your phone until someone else grabs it? In this episode, we are breaking down the awkward and sometimes down right dramatic art of paying the bill. From the high-stakes dance of splitting the check to the mysterious math of "Venmo me later," we dive fork-first into one of dining's greatest social dilemmas. Grab your calculators, your excuses, and maybe that one friend who always forgets their wallet- this is an episode you won't want to miss.
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But Wait
Jan 28, 202500:26:12Tap to summarizeEver been told, 'It's just a 20-minute wait,' and suddenly you're calculating how long you can survive on complimentary mints? In this episode, we are here to decode the mystery of the restaurant waitlist. We are diving into the restaurant host's psychology, strategy, and power plays. We will teach you to wait like a pro or at least pretend you're not secretly starving and judging everyone eating before you.
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Happy 2025
Jan 14, 202500:18:53Tap to summarizeNew Year, New Us! Just kidding - we're still the same hosts you've tolerated (and maybe even liked?) throughout 2024. In this episode, we're embracing change by talking about resolutions, goals, vision boards, and getting in some vacation time. Whether it's boosting sales, improving work-life balance, or just surviving the January blues, we've got tips, laughs, and maybe a resolution or two. Grab a coffee- or something stronger- and let's kick off the new year right!!
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Server PSA
Dec 31, 202400:40:45Tap to summarizeIn this episode, we tackle the serious (and seriously funny) art of surviving the dining room floor. From decoding passive-aggressive customer code words to navigating the minefield of coworkers, this episode serves up hot tips and spicier commentary. Warning: may cause side effects like spontaneous laughter, better tips, and an urgent need for a coffee refill.
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