Even though conflict is something we all instinctively want to avoid, it’s an essential part of a healthy culture. So what can organizations do to ensure they’re not only managing conflict productively but also leveraging it to make the organization stronger? Amy Gallo is a contributing editor at Harvard Business Review and author of the books HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone (Even Difficult People). Her research and consulting work focuses on how to effectively navigate and even utilize conflict to better your organization. Amy and Greg discuss the necessary ingredients for fruitful conflict, the consequences of failing to manage it effectively, and run through some of the most difficult personalities people might face in the workplace and the best strategies for working with them. *unSILOed Podcast is produced by University FM.*