Transcript
Jordan Cooney (0:00)
The Voices of Search Podcast is a proud member of the I Hear Everything Podcast Network. Looking to launch or scale your podcast, I Hear Everything delivers podcast production, growth and monetization solutions that transform your words into profit. Ready to give your brand a voice? Then visit iheareverything.com welcome to the Voices of Search Podcast. A member of the I Hear Everything Podcast network, ready to expedite your company's organic growth efforts. Sit back, relax, and get ready for your daily dose of search engine optimization wisdom. Here's today's host of the Voices of Search podcast, Jordan Cooney.
Jordan Cooney (0:42)
This is the Voice of Search Podcast. I'm Jordan Cooney. And joining us today is Chris Andrew, co founder and CEO at Scrunch AI, which helps businesses optimize their presence across generative AI platforms. All right, Chris, let's dive into our lightning round. So our first question crystal ball question for you. How will AI search tools evolve to handle complex queries over the next 18.
Chris Andrew (1:09)
Months, they're going to evolve to handle complex queries a lot better than our historical native search experiences. I'll start there. If you think about a complex query on Google, the more sophisticated users were adding all sorts of quotes in parentheses or use Reddit, but not this and finding their own way to get a sophisticated query across. I think we're getting a sample of sophisticated queries in interfaces like a GPT and Perplexity via the Deep Research function, right? So if you're a paying user for GPT or Perplexity, there's a pretty delightful power experience of going in there, typing in your search your prompt, and selecting that Deep research mode. The first thing that happens is there's a validation phase and I think we'll see this increasingly. I ask a question and the model comes back to clarify. It's like, hey, before I go run this complex query on your behalf, I just want to affirm that these things are true and that what else, what other information can you supplement with me to really guide the outcome of the answer? Now, the closest we've seen to this historically would be Google correcting our spelling, right? It would be like, we think the search results you're seeing are for this because we think you misspelled it. You're like, no, I actually didn't misspell it. I got it right. Or yeah, you're right, Google, you fixed it for me. So when I think about the shift into a more complex world, I'm watching people search in a completely different way. Right? Voice search is actually becoming relevant. We think about the first Round of the Alexas and the Googles. It was kind of a cute demo, but now voice makes sense because I don't need to be too careful about my language. I can do the vomit salad, right? Of just kind of like describe the situation I'm having having and then say build the bibliography for me or describe the situation and write the essay or describe the question and then Compare the top five B2B SaaS CRM solutions. And that deep research mode is actually something you kind of want to set and forget. You'll actually see it go off and do the work and it gives you a documentation of the work it did. It's like, okay, I ran this search. I found these five sources. Two are white papers, one is like a commercial page, these three are third party pages. I'm evaluating these side by side and now I'm arriving at an answer for you. And so what do I think the future of complex search looks like? I think it's going to be closer and closer to the outcome that we had in mind in our head, but you really just couldn't get on paper. And I think one of the beautiful things about AI is it's a much more human experience if you allow it to be that. Right. I think we're all worried about the robots taking over. There's reasonable fears and guardrails we should be putting in place. But ultimately it's working on our behalf in a really seamless way and it understands our intent and does a better job of matching. And so that's kind of the core thing that I'm keeping an eye on when I hopefully think about the future of search. And we're getting a really beautiful preview of it via some of these deep research capabilities that the more advanced models are introducing.
