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Jordan Cooney
The Voices of Search Podcast is a proud member of the I Hear Everything Podcast Network. Looking to launch or scale your podcast, I Hear Everything delivers podcast production, growth and monetization solutions that transform your words into profit. Ready to give your brand a voice? Then visit iheareverything.com welcome to the Voices of Search Podcast. A member of the I Hear Everything Podcast network, ready to expedite your company's organic growth efforts. Sit back, relax, and get ready for your daily dose of search engine optimization wisdom. Here's today's host of the Voices of Search podcast, Jordan Cooney.
This is the Voice of Search Podcast. I'm Jordan Cooney. And joining us today is Chris Andrew, co founder and CEO at Scrunch AI, which helps businesses optimize their presence across generative AI platforms. All right, Chris, let's dive into our lightning round. So our first question crystal ball question for you. How will AI search tools evolve to handle complex queries over the next 18.
Chris Andrew
Months, they're going to evolve to handle complex queries a lot better than our historical native search experiences. I'll start there. If you think about a complex query on Google, the more sophisticated users were adding all sorts of quotes in parentheses or use Reddit, but not this and finding their own way to get a sophisticated query across. I think we're getting a sample of sophisticated queries in interfaces like a GPT and Perplexity via the Deep Research function, right? So if you're a paying user for GPT or Perplexity, there's a pretty delightful power experience of going in there, typing in your search your prompt, and selecting that Deep research mode. The first thing that happens is there's a validation phase and I think we'll see this increasingly. I ask a question and the model comes back to clarify. It's like, hey, before I go run this complex query on your behalf, I just want to affirm that these things are true and that what else, what other information can you supplement with me to really guide the outcome of the answer? Now, the closest we've seen to this historically would be Google correcting our spelling, right? It would be like, we think the search results you're seeing are for this because we think you misspelled it. You're like, no, I actually didn't misspell it. I got it right. Or yeah, you're right, Google, you fixed it for me. So when I think about the shift into a more complex world, I'm watching people search in a completely different way. Right? Voice search is actually becoming relevant. We think about the first Round of the Alexas and the Googles. It was kind of a cute demo, but now voice makes sense because I don't need to be too careful about my language. I can do the vomit salad, right? Of just kind of like describe the situation I'm having having and then say build the bibliography for me or describe the situation and write the essay or describe the question and then Compare the top five B2B SaaS CRM solutions. And that deep research mode is actually something you kind of want to set and forget. You'll actually see it go off and do the work and it gives you a documentation of the work it did. It's like, okay, I ran this search. I found these five sources. Two are white papers, one is like a commercial page, these three are third party pages. I'm evaluating these side by side and now I'm arriving at an answer for you. And so what do I think the future of complex search looks like? I think it's going to be closer and closer to the outcome that we had in mind in our head, but you really just couldn't get on paper. And I think one of the beautiful things about AI is it's a much more human experience if you allow it to be that. Right. I think we're all worried about the robots taking over. There's reasonable fears and guardrails we should be putting in place. But ultimately it's working on our behalf in a really seamless way and it understands our intent and does a better job of matching. And so that's kind of the core thing that I'm keeping an eye on when I hopefully think about the future of search. And we're getting a really beautiful preview of it via some of these deep research capabilities that the more advanced models are introducing.
Jordan Cooney
And as it pertains to complex queries or complex prompts, let's be more specific here. I'm just curious, over the 18 next 18 months, will we have enough clarity to understand how personalization plays into that?
Chris Andrew
I think we already have some good clarity on it. I think you can see if you sit with your friend and you ask a question and they ask a question, you start to get a sense of personalization. Now, some models have it, others don't. GPT has a lot of memory built in. They're retaining it, they're building it over time. Last I checked, Perplexity did not really have advanced memory capabilities. It's restarting with each new search. I'm sure that's going to improve. There's an incredible team over there, but in terms of personalization, you know, I think one of the interesting things I've seen from more of a people's brains work in different ways and I think AI accommodates that for us. It's like, okay, Chris is an unstructured thinker. What he means is this. Maybe Sarah is a deeply structured thinker, but like benefits from some creativity and some more out there sources. And so I've certainly spoken to some friends who are like, you know, GPT is saving my relationship because it understands how I think and it helps me communicate more effectively with my partner because they think in a completely different way. Or GPT saving my job not because it's doing my work for me, but because my boss really doesn't understand me and needs things in a different format. And I've been able to leverage this platform to drive those types of outputs for the people on my team to make them more efficient. So I think personalization becomes core. Right? I think we could all be having different versions of the Internet, different versions of answers. Again, the inputs are the question there and the models are just going to get better and better at matching it to the output that we desire.
Jordan Cooney
Awesome. Thank you. That wraps up this episode of the Voice of Search podcast. A huge thank you to Chris Andrew from Scrunch AI for joining us. If you'd like get in contact with Chris, you can find a link to his LinkedIn profile in our show notes or visit voicesofsearch.com for more information about Scrunch AI, visit scrunchai.com if you haven't subscribed yet and want a daily stream of SEO and content marketing knowledge in your feedback, hit the subscribe button in your podcast app or on YouTube and we'll be back in your feed soon. Okay, that's all for today, but until next time, remember, the answers are always in the data.
Podcast Information:
In this insightful episode of the Voices of Search podcast, host Jordan Cooney welcomes Chris Andrew, the co-founder and CEO of Scrunch AI. Scrunch AI specializes in optimizing businesses' presence across generative AI platforms, positioning itself at the forefront of the evolving AI-driven search landscape. The episode delves into the future of AI search tools, particularly focusing on their ability to handle increasingly complex queries and the role of personalization in enhancing search experiences.
Chris Andrew brings a wealth of knowledge from his role at Scrunch AI, where the company assists businesses in navigating and optimizing their strategies within the realm of generative AI platforms. His expertise provides listeners with a nuanced perspective on how AI is reshaping search engine optimization (SEO) and content marketing.
Handling Increased Complexity: Chris Andrew anticipates significant advancements in AI search tools over the next 18 months, particularly in managing complex queries more effectively than traditional search engines like Google. He highlights the limitations of current search experiences, where users often employ intricate syntax (e.g., quotes, parentheses) to refine their searches.
Deep Research Functionality: Andrew introduces the concept of "Deep Research" modes available in platforms like GPT and Perplexity. These modes allow users to engage in more sophisticated searches by providing prompts that the AI validates and refines before executing the search. He explains, “[...] there's a pretty delightful power experience of going in there, typing in your search, your prompt, and selecting that Deep Research mode” ([01:09]).
Validation Phase: A key feature of this evolution is the AI’s ability to enter a validation phase, where it seeks clarification before processing complex queries. Chris states, “I ask a question and the model comes back to clarify. It’s like, hey, before I go run this complex query on your behalf, I just want to affirm that these things are true...” ([01:09]). This mirrors Google’s historical approach to correcting spelling errors but extends it to validate the intent and context of more intricate searches.
Voice Search Integration: Andrew underscores the growing relevance of voice search, moving beyond initial gimmicks to become a practical tool. He notes, “Voice makes sense because I don’t need to be too careful about my language. I can just describe the situation I’m having and then say build the bibliography for me...” ([01:09]). This natural language processing capability allows users to express queries more organically, enhancing the AI’s ability to understand and respond accurately.
Outcome Alignment: Looking ahead, Chris envisions AI-driven search tools aligning more closely with users' intended outcomes, effectively translating abstract thoughts into concrete search results. “It’s working on our behalf in a really seamless way and it understands our intent and does a better job of matching” ([01:09]).
Current Status and Future Clarity: When discussing personalization, Chris asserts that clarity is already emerging. He draws parallels between human interactions and AI’s ability to tailor responses based on individual user behaviors and preferences. “GPT has a lot of memory built in. They’re retaining it, they’re building it over time” ([04:23]).
Diverse Cognitive Styles: Andrew emphasizes AI’s capacity to accommodate different thinking styles, enhancing personal and professional interactions. He shares anecdotes illustrating how AI, like GPT, assists individuals by adapting to their unique cognitive processes. For instance, helping someone communicate more effectively with a partner or structuring work in a way that aligns with a boss’s preferences.
Future of Personalized Search: Personalization is poised to become a cornerstone of AI search functionality. Chris predicts a future where "different versions of the Internet" tailor responses to individual users’ needs and preferences, significantly enhancing the relevance and usefulness of search results. “The inputs are the question there and the models are just going to get better and better at matching it to the output that we desire” ([04:23]).
Chris Andrew's discussion provides profound implications for SEO and content marketing professionals. As AI search tools become more adept at handling complex queries and personalization, strategies must evolve to align with these advancements. Key takeaways include:
Optimization for Complex Queries: Content creators should anticipate and incorporate more natural language queries, considering how users might phrase complex requests verbally or in writing.
Emphasis on Personalized Content: Tailoring content to meet diverse user preferences and cognitive styles will become increasingly important, leveraging AI’s ability to deliver customized experiences.
Leveraging AI Tools: Utilizing platforms with advanced AI capabilities, such as Scrunch AI’s offerings, can enhance a business’s ability to stay ahead in the competitive SEO and content marketing landscape.
Chris Andrew on AI Validation Phase:
“I ask a question and the model comes back to clarify. It’s like, hey, before I go run this complex query on your behalf, I just want to affirm that these things are true...” ([01:09])
Chris Andrew on Voice Search:
“Voice makes sense because I don’t need to be too careful about my language. I can just describe the situation I’m having and then say build the bibliography for me...” ([01:09])
Chris Andrew on Personalization:
“GPT is saving my relationship because it understands how I think and it helps me communicate more effectively with my partner because they think in a completely different way.” ([04:23])
Chris Andrew on Future of Personalized Search:
“The inputs are the question there and the models are just going to get better and better at matching it to the output that we desire.” ([04:23])
This episode of the Voices of Search podcast offers a compelling look into the future of AI-driven search tools. Chris Andrew’s insights highlight a trajectory where AI not only manages complex queries with greater sophistication but also personalizes search experiences to an unprecedented degree. For SEO and content marketing professionals, embracing these advancements is crucial for maintaining relevance and effectiveness in an increasingly AI-centric digital landscape. As AI continues to evolve, the symbiotic relationship between human intent and machine execution promises a more intuitive and aligned search experience.
For more insights and updates on SEO and content marketing, be sure to subscribe to the Voices of Search podcast and visit voicesofsearch.com.