Small things can make a big difference in your business. Tiny insights, simple shifts in perspective, or even little-known strategies can unlock massive opportunities for growth and success. Today Jo shares her invaluable insights from investing £100,000 in masterminds and personal development over the past five years.

Timestamps:

[00:02:00 - 00:03:00] High-Cost Mastermind Lesson

Primary takeaway: "Make more offers"
Understanding the importance of sales and value proposition

[00:03:00 - 00:05:00] First Group Program: Customer Care

Lesson learned from a top London hotel's approach to customer service
Personal example of turning a potential negative client experience into a positive one
Received a 10/10 recommendation despite initial challenges