Building a strong patient relationship begins long before they arrive at your acupuncture practice.

In this episode, I’m joined by Dr. Josh Satterlee, chiropractor and founder of TrustDrivenCare. Josh shares the deeply personal story that inspired him to launch TrustDrivenCare, plus his mission to make sure that every patient feels comfortable and heard. We dive into how to create deep trust with your patients even before their first appointment.

What you'll learn:

The importance of marketing in establishing trust with your patients
Small, thoughtful systems that make a huge impact on patient experience
How acupuncturists and other wellness professionals can use communication to build more loyal patients

Find it quickly:

2:53 - Meet Josh Satterlee
3:46 - The story behind TrustDrivenCare
11:25 - How marketing creates trust with your patients
15:15 - Taking steps to establish connection
19:28 - Effective communication strategies
24:11 - Communicating across channels with TrustDrivenCare
32:04 - Integrating with Jane and other EMRs
35:20 - Improving reactivation numbers
41:05 - Josh’s definition of success

Mentioned in this episode:

Follow Josh Satterlee on Instagram: instagram.com/drsatterlee
Josh Satterlee Website: trustdrivencare.com

This episode is brought to you by Jane, a clinic management software that's here to make practice life a little easier. Ready to get started? Use the code ACUSCHOOL1MO for 1 free month at jane.app.

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