“I love the use of AI voices or synthetic voices for people who might, you know, they’re embarrassed. I’ve worked with engineers my whole career, and sometimes, like, it’s not that they don’t want to tell their story or break something out there, but maybe they just don’t have the self-confidence or they were made fun of as a kid. I mean, I’ve always thought I had a super nasally voice and never liked the sound of my voice. And years into public speaking, I’m like, fine, I can, handle it now. So I love it from that perspective of, if, for some reason you couldn’t, now you can. I hate it from the perspective of, well, you can’t have the human do all this stuff, but instead you just sort of one-clicked it and now it’s sort of an average, generic, mediocre, you know, as they say, AI slop.” – Jeremy Toeman

This episode’s guest is the founder and CEO of Augie, an AI-assisted video creation and editing studio for marketers and social media managers. He’s also the creator and host of Founder at 50, a podcast and newsletter exploring the challenges and reinventions faced by entrepreneurs later in life. He’s held leadership roles at WarnerMedia, Etsy, CBS Interactive, and Sling Media, and founded several successful startups in the media tech space. His name is Jeremy Toeman, and we’ll be digging into how sound shapes trust, helps tech feel more human, and why even a simple “ding” can change a user’s experience. If you love the magic where tech and storytelling meet, this one’s for you.

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(00:00) - The Emotional Power of Sound

Our discussion starts with Jeremy’s early memories of sound, including a childhood movie that’s made a lifelong impression on him. “They incorporate, like, opera,” he describes 1979’s Breaking Away, “into the scenes. When he’s bike racing, you’re hearing like The Marriage of Figaro in the background. And the last time I watched it through, there’s something, like, every time the music would hit these moments, I’m just like weeping on my couch.” He shares his perspective as both a child and a parent when it comes to watching scary movies, and we talk about the hidden role cinematic sound plays in setting the mood. “If you not only turn on the lights,” he explains, “but simply mute it... They might still get tense, but, like, the thing that rocks them to their core goes completely away.”

(11:46) - The Evolution of Audio Technology

Jeremy tells us more about his career journey, including the pioneering MP3 and streaming technologies he helped develop around the turn of the millennium, and how the limitations of the early internet led to a stronger focus on sound quality. “If the video buffered,” he explains, “you would be expecting it. It was normal. It was 2005, all video buffered, there was no such thing as non-buffering video. Whereas if the audio skipped even a little bit, it would just be really jarring.” He discusses some of the major brands he’s worked for, such as CBS and WarnerMedia, and the people skills that working at such large companies taught him. “There’s a saying that nobody quits a company,” Jeremy says, “they quit a manager. And so for me, a lot of my time was really trying to grow my, what they call the soft skills, but I think are the hard skills, which is how do you make teams of people with disparate priorities, perspectives, values, needs, how do you get them to really align?”

(19:01) - AI’s Role in Creative Products

The first half of our conversation wraps up as Jeremy talks about Augie’s approach to AI and the hurdles his company’s working to avoid. “It bothers me personally,” he says, “that [we could] end up in this place where, like, 80% of the content is written by a bot, said by a bot, visualized by a bot, and then, wait for it, watched by a bot.” He explains how his technology balances the human and algorithmic elements of content, and his belief that, when there’s a choice to be made between the two, the human side should come first. “Is it all about what’s going to get me the absolute maximum new audience?” he explains. “I mean, from one angle, sure. But from the other angle, I want the audience that is like, I like this Jeremy guy, he talks about this, that, and the other. And, like, oh, you put a clip up talking about Arrested Development, not AI. Well, AI is going to do better SEO, but Arrested Development is my favorite TV show. So that’s the one that went live.”

Episode Summary

Discussion on how sound shapes audience emotions in movies.
Jeremy discusses his career journey and the tech behind sound.
The role of AI in enhancing creativity and audio branding.

Tune in for next week’s episode as we talk about why podcasters shouldn’t always aim for the biggest success stories, how his daughter’s work as an indie game developer has given him a behind-the-scenes look at video game sound design, and how AI video editing is transforming the ad industry.

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The Psychology of Sound in Marketing: A Conversation with Jeremy Toeman – Part 1