Becker’s Healthcare Podcast Summary: Interview with Andrew Molosky
Release Date: July 31, 2025
Guest: Andrew Molosky, President and CEO of Chapters Health and Chairman of the Board at SECUR
Host: Laura Darda
Introduction
In this insightful episode of the Becker’s Healthcare Podcast, host Laura Darda welcomes Andrew Molosky, the President and CEO of Chapters Health and Chairman of the Board at SECUR. The conversation delves into Andrew's leadership philosophy, recent achievements, current challenges in the healthcare landscape, and his vision for future growth.
About Chapters Health System
Andrew begins by providing an overview of Chapters Health System, describing it as "the nation's largest not-for-profit, end-of-life care and chronic illness platform" (00:44). The organization operates across nine states, comprising over 30 different entities dedicated to serving high-need patient populations through various mechanisms.
Recent Successes and Workforce Development
When discussing recent accomplishments, Andrew highlights the organization's emphasis on workforce development, engagement, and readiness. He proudly states, "We put an incredible emphasis on our workforce development, engagement and readiness" (01:26). This focus has resulted in impressive retention rates, low turnover, and high employee engagement metrics. Andrew attributes this success to the belief that "take great care of your employees so they can take great care of your patients" (01:26).
Additional achievements over the past year include expanding into three new states, launching their own health plan, and experiencing substantial growth in the PACE (Program of All-Inclusive Care for the Elderly) environment. These initiatives align with a value-based care model, prioritizing quality over quantity.
Current Focus Areas in Healthcare
Laura inquires about the top issues Andrew is currently grappling with in the healthcare sector. Andrew breaks this down into two main areas: legislative changes and focusing on controllable factors within the organization (03:05).
He emphasizes the importance of change management readiness, stating, "Are you running towards [change] or hiding from it?" (04:45). For Chapters Health, the strategy is to embrace change proactively, recognizing that "every day brings a new opportunity to serve in a different way" (04:45). This approach contrasts with organizations that resist change, often struggling to adapt in a dynamic environment.
Leadership and Organizational Transformation
When discussing transformative leadership, Andrew shares the foundational principles that guide Chapters Health. He explains, "We approach our business the same way we approach our patient... We see them as a story. We see them as a life and a soul" (05:10). This holistic view extends to problem-solving within the organization.
Andrew advocates for an interdisciplinary team approach, fostering engagement by involving team members in diverse challenges. "We prefer to look at it, you know, very much in that team format... it brings a sense of engagement that you don't otherwise get in traditional hierarchies" (05:10). This strategy not only generates innovative solutions but also enhances team camaraderie and collective problem-solving capabilities.
Future Growth Opportunities
Looking ahead, Andrew outlines both conceptual and practical strategies for growth. Conceptually, he stresses the necessity of having a clear strategic plan, adequate capital reserves, and a focused selection of programs and protocols (07:05). Practically, financial resilience is crucial—"Are you positioned to weather storms or changes in accounts receivables or payer methodologies?" (07:05).
Andrew also underscores the importance of quality in clinical products and effective talent acquisition and retention programs. He advises organizations to "set your finish line and run towards it," ensuring that progress is measured against clearly defined goals rather than mere activity (07:05).
Adapting to Change and Organizational Growth
When asked about evolving goals, Andrew reflects on Chapters Health's significant growth—from $70 million to $800 million over four years—highlighting horizontal and vertical expansion, new service lines, and active mergers and acquisitions (09:53). This rapid growth has positioned the organization to adeptly handle further changes in the healthcare landscape. Andrew emphasizes adaptability, stating, "change is sort of our language here" (09:53).
Leading a Thriving Organization in Uncertain Times
In discussing leadership for the future, Andrew outlines key principles essential for thriving amidst ongoing change:
- Embrace Change: "Understand that everything is subject to change. Be change embraced, not fight it" (11:44).
- Remember the Core Mission: Focus on serving patients and employees rather than getting lost in financial metrics and growth for its own sake.
- Authentic Leadership: "Be true to yourself... humility will define that... action will define leadership" (11:44).
Andrew advises leaders to balance humility with decisive action, fostering an environment where mistakes are learning opportunities and successes are collectively celebrated.
Conclusion
Laura wraps up the episode by thanking Andrew for his valuable insights and contributions. She looks forward to his participation in upcoming events, emphasizing the ongoing relationship between Chapters Health and Becker’s Healthcare.
Key Takeaways:
- Workforce Engagement: Prioritizing employee well-being leads to better patient care and organizational success.
- Embracing Change: Proactive adaptation to legislative and market shifts is crucial for sustainability.
- Team-Based Problem Solving: Interdisciplinary approaches foster innovation and engagement.
- Strategic Growth: Clear planning and financial resilience underpin effective expansion.
- Authentic Leadership: Balancing humility with decisive action defines successful leaders in healthcare.
For those interested in healthcare leadership and organizational strategies, this episode offers valuable perspectives from a leader navigating and thriving in an ever-evolving industry.