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Becker’s Healthcare Podcast
Healthcare Transformation - Fostering the Next Era of Care Delivery
00:10:03
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- [00:00]
A
Hi, everyone. This is Lucas Voss with Becker's Healthcare. Thanks so much for tuning into the Beckers Healthcare podcast series. It's great to have you. We're talking about healthcare transformation, fostering the next era of care delivery today. And this is going to be very interesting. I have Brahim Santos on today. He's the U.S. segment leader for healthcare at Schneider Electric. Brahim, it's great to have you. Thanks for being here.
- [00:21]
B
Yeah, thank you, Luke. It's great to be here. Really is.
- [00:24]
A
Absolutely. I do want to start us off with just a really brief introduction. I know I introduced your title, but give us an overview over what Schneider Electric does, what you do.
- [00:33]
B
Yeah, no, no, I really appreciate that. It's funny, I always say that I feel as though a lot of people work with us and have no idea that they do. Right. So here at Schneider Electric, we specialize in everything that has to do with electricity, if you will, and the electrification of major institutions, and especially in this case, healthcare. Right. So whether or not it's taking power into it to that, building and distributing it, as well as from a technological standpoint, being an energy technology leader and monitoring and controlling it to the nth degree, if you will, we. We cover all those aspects with the varying solutions that we offer.
- [01:08]
A
Certainly an important topic as well. And you dove into some of this at an absolutely fantastic session. I got to see a little bit of it at our CEO CFO roundtable in Chicago here a couple of weeks back. You had a breakfast session. Lots of folks attended that. Can you share a little bit about what you talked about the topic, what your goals were, and just a little bit about that session?
- [01:27]
B
Sure. You know, it was. Of course, we're super appreciative of the opportunity, and it proved to be fruitful for ourselves and who, I believe the audience members, the institutions themselves. So we understand that we're on the precipice of something different when it comes to technology, especially that in healthcare. Right. We're in a technology revolution, if you will. But with that comes some intricacies of ultimately how to design and deploy it. And we understand that that's probably a little. There's some ambiguity in the sense of institutions, no matter who they are. There's a shared experience of not quite understanding how to, again, totally design it and deploy what the overall intent is. So we really wanted to have this workshop to take ourselves, you know, an owner, and we wanted to get together and express our experiences and then from there also get some feedback and learn from the audience as to what they're expecting. And ultimately we all lead a little, little bit more enlightened without having to start from scratch. Right?
- [02:25]
A
Yeah, absolutely. And I got to peek into the room just a little bit and I.
- [02:28]
B
Saw that is true.
- [02:29]
A
Yeah, and word clouds and lots of great flip charts. So there was a lot of participation. There's a lot of workshopping going on. Can you tell us a little bit about who was at the workshop, what you guys were doing and, and, and some of the use cases that you were working on?
- [02:46]
B
Sure, for sure. So, you know, as Stars ourselves, Schneider Electric, you know, we, we were representing there. Then we also brought in one of our owners, you know, she's a leader within it and specifically with a major project deployment. So when it came to us as contributors, that, that was that group. And then in the audience there was, you know, which I really kind of. It was something, I will admit, Lucas, that at first, you know, not knowing who was going to be in the audience or how you selected them, you know, it was a little nerve wracking, but it actually really proved to be. Be just very honest, if you will. Right. So we had varying institutions that your organization selected. They came in, they. They didn't know fully know what to expect. But in the end it definitely was a, a mix of individuals who really wanted to learn. And again from those institutions, they were CFOs and CEOs of their organization. So it was some really powerful leaders who wanted to understand a little bit more of the nerdy aspects that we at Schneider, you know, offer.
- [03:49]
A
Yeah, nerdy is a good point for me because we're going to hop into some of this nerdiness right now. Certainly discussed at the session as well. But we talk quite a bit about siloed systems, EHRs, there's room temperature controls, etc. Who typically owns these processes of, of bringing all of this together in a hospital setting, who oversees that and what are you seeing there in that space?
- [04:12]
B
So, yeah, for sure. I think for one, often it's very siloed. Right. The approach. So, you know, you'll have different offers or different products that kind of, for lack of a better term, they stay in their lane with the personnel that uses them. It's always thought that, hey, we'd love for these systems to come together and work, you know, you know, work in this ecosystem that is this healthcare space. But again, too often they're designed and deployed in a siloed manner. So with that, that was part of the reason why we organized this workshop was to really illustrate how maybe if you don't typically work with a given platform. Your input is actually needed. Right. So if you take these EMRs, as you said, you know, for me, coming from a facilities technical background, I didn't really play in the lane of emrs too much. Right. But actually when you take some of these more traditional facility offers and then you actually allow them to speak with EMRs, now we have knowledge of when rooms are open or when they can become open. So now this synergy just, just provides more efficiency within that healthcare space that ultimately leads to better patient care. So yeah, it's, it, it's, it's definitely, it's that, you know, to your, to your question, it's like, who, who's involved? Again, there's a select group of people in the beginning, but I think from this workshop it was definitely identified and realized that we need to have more people involved. Right. To come to the table and discuss the overall intent.
- [05:44]
A
Do you feel like that that was one of the biggest takeaways for folks, is that there just needs to be a broader conversation for people to come together, different departments, different aspects of the conversation. And, and what do you think was one of the main things or some of the main things that folks took, took away from the discussion?
- [06:02]
B
Yeah, no, I really do. I think that was ultimately achieved. And I can give you, you know, a little bit of an example of it in the sense that we have One of the CFOs, you know, come come up to us at the end and, and she stated that, you know, I want to be involved in this. And I, I think historically we think of the CFO as either the person beginning to approve, maybe check in during the process to make sure from a very linear monetary standpoint, we're, we're in alignment or we need to get back on pace or whatever the case may be. But she made it very clear that she's not just concerned about the numbers. She is, she wants to, to be part of it so she can kind of understand what it's used for. I think that's important. Right. If something comes across someone's desk and they don't have an understanding of what it is, maybe that's their input in understanding what the overall mission of this synergy is so that they can also be a proponent of it and back it. Right? So, yeah, that was definitely something that was identified through conversation. Because part of our workshop, Lucas, was to really kind of set up like a scenario and have them, you know, work as a group. We had three tables and they worked as a group to really kind of identify who they believe to be part of these technological deployments. And it was great to see because we have these individuals that don't do this on a daily basis to get into the weeds. Right. They're responsible for a lot of things. And to see them and to see all the brains working and identifying and things were uncovered and realized. For sure.
- [07:31]
A
Yeah. And I think that that's a great part about an open discussion about bringing folks together in this setting is the fact that there are some uncoverings happening, there are some conversations that normally don't, which is fantastic. Rahim, this is obviously your business, but you're also very passionate about this. This is something that you take to heart. You're very passionate about technology, about the role of technology specifically in healthcare and healthcare environments. And we've had conversations about this as well. But I'd love to ask you, what are some of those trends that you're going to see evolve and how do you see the role of technology also evolve in creating that more connected and efficient hospital environment here moving into 2026, but also certainly beyond.
- [08:11]
B
No, for sure. I mean, look, it's. Frank can't have any kind of discussion without even mentioning the two letters of AI. Right? It's real, it's true. But if there's one thing just holistically that I think is going to come out of it and we're going to see in the coming year and years to come, soon after, is there's a lot of conversations about the front of house aspect of how AI can work with the directly clinically impacting platforms, if you will. But there is a huge opportunity to peer behind that curtain. Right. And understand that there's a lot of offers that work with the facility operation aspect of these institutions. And that said, when we think about technology and how we can leverage technology to become more efficient with that backup house and facilities focused type operation, it's going to translate into again, better patient outcomes. So I really do believe that that's something that is going to be identified and seen and you're going to see a lot more focus with again, that kind of facilities back of house. And that's something that we at Schneider, we pride ourselves on, have a whole team of folks that are specialized in healthcare. We want to get immersed and understand the healthcare institutions to its fullest so that we can work backwards to help them with their overall mission of patient care.
- [09:37]
A
I see an AI workshop on the horizon with lots of flip charts and lots of participation.
- [09:43]
B
Yeah, there you go.
- [09:46]
A
Raheem. It's so great to have you. Thanks for being here and spending some time with us.
- [09:49]
B
Thank you Lucas. Always a pleasure.
- [09:51]
A
And we also want to thank our podcast sponsor, Schneider Electric. You can tune into more podcasts from Becker's Healthcare by visiting our podcast page at beckershospitalreview. Com.