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- [00:02]
A
This is where healthcare leadership comes together. Becker's 16th annual meeting brings more than 3,500 hospital and health system executives and nearly 800 speakers to Chicago, April 13th through the 16th. This year's event includes keynote conversations with Dallas Cowboys legend Troy Aikman and former President George W. Bush. For the agenda and event details, visit Beckershospitalreview.com and click on the Events tab in the upper right. Looking forward to hosting you in Chicago.
- [00:33]
B
This is Madeline Ashley with the Becker's Healthcare Podcast, and I'm thrilled to be joined today by Jason Neumeyer, CEO of Advent Health Riverview in Riverview, Florida. Jason, thanks for joining me.
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C
Oh, thanks for having me. It's a pleasure to be here with you.
- [00:46]
B
Well, I'm so excited to dive into our conversation, but before we do, do you mind sharing just a little bit about yourself with our listeners and more about Advent Health Riverview?
- [00:55]
C
Absolutely. Again, thrilled to serve the community as part of Advent Health Riverview as the executive here. I've been with Advent Health since December of 2004, so celebrating 21 years of being with Advent Health, and I'm so excited to be part of this organization. I've had the opportunity to learn, grow and continue developing my career, as well as serving others through this work. It's special, and especially as we go into the Christmas season here, it's exciting to appreciate the sacred work that we get to do in each of the communities we get to serve across Advent Health. Advent health is in nine states, has over 100,000 team members, and we really embrace the moments of how we can lean into the community, be a part of the community, put our roots down and be a not for profit. That's reinvesting in the work that goes on day in and day out in health care, but also stepping into spaces, caring for the community in a way that shows partnership and friendship. Wonderful.
- [01:54]
B
And it's so cool to hear that you've, you've been with the organization for such a long time and are now spearheading Advent Health Riverview. So excited to dive into this discussion. First question I have for you here. So, as I, as I mentioned to you before the podcast, I actually covered here at Becker's when Advent Health Review opened. And that was a $263 million facility that opened in late October of 2024 for, for our listeners that might not know the background there. So now the hospital is investing 50 million to nearly double its capacity just just one year after opening. So, yes, could you, could you share some of the factors that drove that decision so quickly and, and what it reveals about, you know, maybe how demand and population growth are really reshaping your service area.
- [02:39]
C
Well, I've been blessed to be a part of this project for four years now. And the intentionality around the project is really special. Advent investment here in a part of Hillsborough county that is booming. So the community has grown dramatically over the last few years, but is on pace to grow at 7% or better for the next decade. So there's a huge population of 500,000 lives in a 30 minute radius of our hospital as we sit today. And we just see that as again a function of opportunity to serve and provide our special brand of whole person care, which is really being sensitive to mind, body and spirit and how we engage these individuals in the community. And I share all that with you because there are other health care systems in this market. And what we have found in short order and just opening in October of 24 till now is that people are thrilled that Advent Health is in this part of Hillsborough county, that our special brand of health care is something that they're embracing. We're earning their trust and it's showing up by having a really busy emergency room. Our surgical services spaces, both from an elective and inpatient volume perspective, really hustling and bustling as well. And we found that even as early as summer of this year in 2025, we were dealing with pressure points that we anticipated three to four years out from a forecast. So it pushed us fortunately in a way to go down a path and make an investment which has been made. And now we're in progress to build up two new units since 68 beds in a med surge and PCU capacity to really create more acute care capacity inside of our facility. And that really has been in one point a blessing and an honor. Another part, it's a little bit of a scramble for us to make this work. And I'm so grateful again to Advent Health because we made investments in the building to build out the 272,000 square foot hospital facility, which was shelled out and shelled out to the point of about 40%. So we are able to go into shelled spaces. These two units are shelled and ready to go. We don't need to bring cranes on the property and disrupt the already busy corridor here in south Hillsborough County. With cranes and traffic and additional construction activity on our site, we're able to go right into the building and finish out spaces. So that allows us to shorten the timeline from when the project starts to when we offer care. And that's something that we'll be able to do by December of next year at this time. So if you call me back next year at this time, we'll be able to give you an update on some special things that we've been able to see over the last year. But there should be essentially those 68 beds online and we'll move from an 82 bed facility that we are today to 150 beds.
- [05:31]
B
So just so I'm understanding correctly, by December next year, that's when everything will be ready, up and running.
- [05:37]
C
Essentially we will be providing patient care next December out of these two units. Yes.
- [05:41]
B
That's wonderful. That is so cool to hear and it's great to see that you guys are working to meet that need and ready to go to meet the need. Can you share some of the lessons that, you know, you've learned throughout this whole entire process, you know, growing so much quicker than you even anticipated and maybe how you and your team are, you know, just kind of forecasting that community need?
- [06:01]
C
Is this one podcast or are we doing a miniseries? I'm just joking. We've learned a lot of lessons is the point. And what I would tell you is there is really special work that's happening here in our facility. One thing that I want to call out is how important it is to assimilate new team members. We have been very intentional about trying to bring in new talent to our organization also, so we're not sure shifting team members from other sister facilities. So when we opened our hospital Last October, about 70% of our team was from other healthcare systems. And that creates a little bit of a challenge. And I would tell you we have learned a lot about how to orient, better assimilate and invite people to be inspired by our brand of healthcare. And we have seen time and time again and receive their feedback through either voice to voice interaction or through our own Glint survey process, that we have a highly engaged team that's so excited to work at Advent Health and be a part of something that is very intentional with regards to, again, whole person care. We invite our team not just to provide world class expertise in the skills and services that they provide in the healthcare space. We also invite them to be uncommonly compassionate and empathetic. And those are words that other health care systems don't tend to touch. They might a little bit, but it's really something we want to not just touch, but embrace. And that is to understand that people are dealing with deep emotions in these moments that they're coming in looking for help and needing something that they could not find at another location. And we want to be able to sit in those moments and give them again, the right kind of acute care. But as we do that, serve and support them in a way that is holding their hand, giving them warmth and hope as they navigate their health care issue. Yeah.
- [08:07]
B
And that's so important. And you know, just on the topic of your team that you work with, I believe now keep me honest here, I believe when I covered the initial hospital opening, I think it said in the release that it brought around, I think, 1,000 jobs to the area. And is that accurate?
- [08:22]
C
It was accurate that, yeah, that was the marker there. Currently 800 team members.
- [08:28]
B
Okay. Yeah. And so. And with this expansion, could you talk on how many new jobs it will bring and just a little deeper, just in terms of the specialized care options and how you're approaching that growth and recruitment?
- [08:40]
C
Yeah, we anticipate being around 1200 jobs here. So another 400 jobs that we expect to bring into this campus with this next phase. And we still have shelled space both in our medical plaza and our hospital. So even as we go do this advanced work to build out shelled space and to make things happen here, we still have space set aside that we can quickly grow into. And we won't find ourselves using all of the free and available space that we have again on the campus. We still have shelled locations that we're going to bring more jobs as well as more opportunity online. But with this next phase will be around 1200.
- [09:19]
B
And what's that mean to you? I mean, just from an economic perspective in the area, I'm sure that means a lot to the community to bring more jobs to the area.
- [09:27]
C
Absolutely. I have the opportunity to serve and support a couple of chambers here in this part of the community. And they are thrilled. They're really grateful that we're here. We are sitting geographically about 20 minutes south and then again 20 minutes north of our nearest competitors. So really poised in a part of the market that was underserved. And it was really a blessing that we had the opportunity to find the land and that the population was as dense around us. Because when we put this project in motion, candidly, we had folks walking through and I was warned in advance that we would fill up faster than what we thought. And true to form, the community knows voice of the customer is real and folks were embracing what we were providing as. Again, whole person care here at this location.
- [10:15]
B
Yeah. And, you know, as Riverview experiences This, this kind of transition. How are you using data and technology to kind of anticipate the community's future healthcare needs even, even beyond this and just maybe where growth is looking?
- [10:29]
C
That's a great question. We are using AI as part of our analytical tool set so that we're looking at market changes and also wide functions of variability with regards to how we're running our analysis to appreciate the different potential models that are out there in the market. When we think about south Hillsborough county or even the state of Florida. So we have some folks at our corporate office that help run point with this and they're part of a research team and they are incredible individuals and they produce a lot of great reports that we are able to then use and really risk stratify kind of the decisions that we're making, as well as the types of services that the community needs. When we look at supply and demand for urology or supply and demand for GI or, you know, oncology services, those are all hot topics and things we're really appreciating how we can make sure we're meeting market needs and if not, competing in spaces that we know we can have an advantage because of X, Y or Z reasons. And that's powerful work that we're really impressed to see playing out here across the state of Florida. I'm sure other states are doing the same thing inside of Advent Health, but I'm just not as close to those other activities. Right.
- [11:43]
B
Well, it is truly incredible to hear about the growth and just community investment that Advent Health Riverview is doing right now. And Jason, we're going to have to do a podcast again next December so I can hear all the updates and I really appreciate you taking the time to connect today.
- [11:59]
C
I would welcome it. We were excited to talk about what we're doing in this community. It's special work. Again, we're grateful to extend the healing ministry of Christ in a way that showcases love and compassion to those who do choose to receive care at our facility or, you know, if they get dropped off here and they haven't met us, that we're able to earn their trust in a way that lets them know that we see them as unique individuals. We are going to care for them and honor their traditions, their norms, and love them through whatever process is in front of them.
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B
That's great to hear and again, really looking forward to connecting again soon. So thank you so much for taking the time.
- [12:33]
C
Jason, pleasure is mine. Thank you.