Becker’s Healthcare Podcast

Episode: Transforming Healthcare Hiring with AI featuring Dr. Iman Abuzeid

Date: October 22, 2025
Host: Chanel Bunger
Guest: Dr. Iman Abuzeid, CEO, Incredible Health

Episode Overview

This episode features Dr. Iman Abuzeid, CEO of Incredible Health, a leading AI-powered healthcare career marketplace. Dr. Abuzeid discusses her professional journey from medicine into healthcare technology, emerging workforce trends in healthcare—especially in relation to AI—and how her company is addressing both acute labor shortages and recruitment inefficiencies. She also shares insights on new AI innovations at Incredible Health and advice for aspiring healthcare leaders.

Key Discussion Points & Insights

Dr. Abuzeid’s Background & Incredible Health’s Mission

• Professional Journey:

  • Transitioned from being a medical doctor to roles in management consulting, product management in healthcare tech, and eventually to founding Incredible Health.
  • Quote: "I'm a medical doctor by background, but I've been in software for the last 10 years of my career." (00:23)

• About Incredible Health:

  • Founded in 2017, now the largest AI-powered career marketplace in U.S. healthcare.
  • Serves over 1 million U.S. nurses (1 in 3 nationwide) and partners with more than 1,500 hospitals and health systems.
  • Raised $100 million in venture capital, valued at over $1 billion.

Key Healthcare Trends: Demographic Shifts & the Role of AI

Labor Trends:

• Aging and growing U.S. population increases demand for healthcare.
• Significant workforce shortages: not enough nurses, physicians, or allied health professionals.
• Quote: "The largest labor shortages in the country are in healthcare. We are millions of workers short." (01:52)

AI in Healthcare:

• Contrasts with other industries where AI eliminates roles.
• In healthcare, AI augments human work due to the sector’s reliance on empathy and human connection.
• Quote: "Healthcare is really unique in that it's that one area where we're not seeing as much disruption or replacement of jobs with AI." (02:20)
• AI’s main value: empowering professionals to do their jobs better, rather than outright automation.

Innovations at Incredible Health: AI Voice Agents

Launch of AI Agents (Gail and Lynn):

• Gail: AI voice career partner for healthcare workers, named after Florence Nightingale.

  • Provides interview prep, mock interviews, AI-generated resume creation and profile setup.
  • Aims to serve as a “lifelong career partner” for healthcare professionals.
  • Quote: "You can think of Gail as a lifelong career partner which helps every single healthcare worker approach their career and their next dream job with more confidence and more competence." (04:11)

• Lynn: AI copilot for hiring teams.

  • Assists with candidate interviews, qualification verification, discussing multiple roles, and selling the employer to candidates.
  • Operates 24/7, increasing speed and quality of hiring, saving significant time and costs.
  • Developed with hospitals like Johns Hopkins, Baylor Scott & White, Sutter Health, NewYork-Presbyterian, and Tenet Health.
  • Quote: "We save every single hiring team hundreds of hours per year...which really frees up their time..." (05:29)

Recent Achievements & Impact (Past 6-18 Months)

• Growth: Now partnered with over 1,500 employers, including major health systems (Tenet, Trinity Health, NewYork-Presbyterian, Johns Hopkins, NYU) and community hospitals.
• Expansion:
  • Began with nurses, now includes allied health professionals.
  • Marketplace footprint spans most of the U.S.
• Vision: Continues to see AI as a transformative tool to improve hiring and long-term success for healthcare professionals.

Leadership Lessons & Advice

Dr. Abuzeid’s advice for evolving leaders:

• Set a Clear Mission & Vision:
  • Quote: "If that is the North Star, then your strategy, your tactics, your team members, everything can be modified in order to make sure that you achieve that vision and mission." (07:24)
• Thick Skin & Resilience:
  • Navigating setbacks and rejection is a core part of scaling a high-growth business.
  • Quote: "A lot of your work is selling...not everyone's going to be totally on board. And so you have to have a really thick skin and just have a lot of resilience." (07:48)
• Build an Amazing Team:
  • Success depends on people, especially in software-driven organizations.
  • Quote: "At the end of the day, especially as a software company, what we have is a code base and we have people...the people is what really sets the tone and sets your trajectory." (08:46)

Notable Quotes & Memorable Moments

| Timestamp | Quote/Event | Speaker | |---|---|---| | 00:23 | "I'm a medical doctor by background, but I've been in software for the last 10 years of my career." | Dr. Abuzeid | | 01:52 | "The largest labor shortages in the country are in healthcare. We are millions of workers short." | Dr. Abuzeid | | 02:20 | "Healthcare is really unique in that it's that one area where we're not seeing as much disruption or replacement of jobs with AI." | Dr. Abuzeid | | 04:11 | "You can think of Gail as a lifelong career partner which helps every single healthcare worker approach their career and their next dream job with more confidence and more competence." | Dr. Abuzeid | | 05:29 | "We save every single hiring team hundreds of hours per year...which really frees up their time..." | Dr. Abuzeid | | 07:24 | "If that is the North Star, then your strategy, your tactics, your team members, everything can be modified in order to make sure that you achieve that vision and mission." | Dr. Abuzeid | | 08:46 | "At the end of the day, especially as a software company, what we have is a code base and we have people...the people is what really sets the tone and sets your trajectory." | Dr. Abuzeid |

How to Connect with Dr. Abuzeid & Incredible Health

• Website: incrediblehealth.com – free sign up for both professionals and employers.
• Dr. Abuzeid on LinkedIn: imanabuzaid
• Dr. Abuzeid on Twitter: @imanabuzaid
• Incredible Health on Twitter: @joinincredible
• Incredible Health on LinkedIn: incredible health

Summary

Dr. Iman Abuzeid’s episode offers a concise yet impactful overview of how AI can support rather than supplant human roles in healthcare, with a strong focus on solving the persistent problem of workforce shortages. Incredible Health’s innovation, particularly the introduction of AI voice agents Gail and Lynn, demonstrates how technology can enhance both the candidate and employer experience, making hiring faster and more efficient. Dr. Abuzeid’s leadership advice—clarity of mission, resilience, and team focus—serves as actionable insight for current and future leaders in healthcare and tech.