Chronic care isn't failing because of strategy. It's breaking down in execution.

In this episode of Bright Spots in Healthcare, host Eric Glazer brings together provider leaders to explore a critical issue: the loss of time, attention, and clinical capacity to inefficient workflows instead of patient care.

This conversation highlights how organizations are making structural changes to reduce friction, improve follow-up, and build more sustainable chronic care models.

🎯 What you'll learn:

Why chronic care breaks down in workflow, not strategy
How leading providers reduce administrative burden
What changes when documentation stops dominating care
How follow-up systems are redesigned to close care gaps
How augmented care models expand capacity without replacing human care

👥 Featured Leaders:

Francis Mercado, MD – Board Chair, CommonSpirit Health ACO
Danielle Whitacre, MD – Chief Medical Officer, Bloom Healthcare
Lilian Alevato, MD – Chief Medical Officer, White-Wilson Medical Center
Ava Johnson – Director, Ambulatory CDQI, Mount Sinai Hospital
Carol Roeder, MD – Chief Medical Officer, Nightingale.MD

📥 Resources & Links:

👉 Panelist Bios: https://www.brightspotsinhealthcare.com/events/how-leading-providers-are-reclaiming-time-value-in-chronic-care/

👉 Download the Episode Guide: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/04/Episode-Guide-Bright-Spots-in-Health-Care-04-02-26.pdf

👉 Key Insights Summary: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/04/Key-Takeaways_-Reclaiming-Time-Value-in-Chronic-Care-04-02-26.docx.pdf

📩 Request the full reports: vluangaphay@brightspotsventures.com

📊 Featured Reports:

Chronic Care Breaks Down in Workflow, Not Strategy Learn how redesigning workflows and automating low-value tasks improves capacity and patient outcomes.

What an Augmented Care Manager Model Looks Like in Practice See how AI-assisted care models extend reach while preserving human interaction and clinical judgment.

🤝 Episode Partner: Nightingale.MD

Nightingale.MD helps provider organizations redesign chronic care workflows using an augmented care model.

Their AI assistant, Florence™, supports outreach, follow-up, and documentation while allowing clinical teams to focus on high-value patient care.

🌐 Learn more: https://www.nightingale.md

📩 Schedule a meeting with Carol Roeder, MD: Contact Vekonda Luangaphay at vluangaphay@brightspotsventures.com

🧠 About Bright Spots Ventures

Bright Spots Ventures is a healthcare strategy and engagement company focused on scaling proven innovations.

They connect healthcare leaders through podcasts, executive councils, and private events to accelerate measurable impact.

🌐 Visit: https://www.brightspotsinhealthcare.com