In this illuminating episode of Broken Benefits, we delve deep into the dynamic world of healthcare innovation with a true trailblazer, Pat Pitsch. As a distinguished Medical Benefits Expert, Pat brings a wealth of experience and insight to the table, offering a captivating narrative of her journey through the labyrinth of the healthcare industry.

Join us as we explore the challenges and triumphs that have defined Pat's career, and how she has fearlessly tackled obstacles to drive innovation in her field. From navigating complex regulations to revolutionizing traditional practices, Pat's story is a testament to the power of perseverance and innovation in the face of adversity.

Throughout our conversation, Pat shares invaluable lessons learned and strategies for thriving in an ever-evolving landscape. We explore the importance of embracing scrutiny as a catalyst for growth, and how it can fuel innovation by challenging the status quo. Drawing from her own experiences, Pat offers practical insights on harnessing feedback and criticism to drive meaningful change and propel the healthcare industry forward.

Chapters:

0:00 - Cold open

1:05 - Welcoming Pat Pitsch to the show

2:48 - Working as part of a Berkshire Hathaway company

4:24 - Getting multiple employers to come together in a unified sense

10:36 - How benefits leaders can get more involved and make a difference in their organization

13:52 - What can be done to rally employers together

20:48 - Paying too much in rebates throughout the year

30:54 - How to educate a massive employee base who doesn't want to be educated

34:51 - What years four and five look like after implementing changes

41:13 - When diagnosis and surgeries don't align

44:27 - A story of Pat fixing a big issue during her career

47:18 - How to get in touch with Pat to learn more

48:00 - Closing remarks

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