Podcast
Broken Benefits
Hosted by Lee Lewis · EN
Whether you are the benefits manager or CEO of your organization, one of the biggest drivers of organizational performance, that most get totally wrong, is the health and benefits strategy. We spend billions on benefits, yet healthcare is unaffordable and complicated. More than half of Americans don't even take their paid vacation, yet people are burning out faster than ever and remote work is scrambling company cultures.
It doesn't have to be this way! Great benefits can attract and retain top talent, communicate your values, rejuvenate your productivity, move your stock price, and even save lives.
Lee knows this because he advised and learned from many Fortune 100 employers on how to create wildly profitable and popular benefits programs that enhance all areas of the business. Lee created this podcast in the hopes that together we can save lives, save dollars, and save our talent.
Join us, each episode, on YouTube or your favorite podcasting platform for some great conversation with some of the world's leading experts in this space.
23episodes
Episodes
Newest firstAll episodes
From Accounting to Innovation: A Different Mindset for Better Benefits (Feat: Brian Duclos)
3d ago00:57:07Tap to summarizeWhat happens when you put an auditor in charge of employee benefits?You stop accepting assumptions.In this episode of Broken Benefits, Brian Duclos shares how a non-traditional background in accounting and internal audit shaped his approach to benefits strategy—and ultimately led him to challenge many of the industry's long-standing norms.Rather than accepting annual cost increases as inevitable, Brian applies financial discipline, operational rigor, and data-driven decision-making to one of the largest expense categories organizations face. The result has been a series of innovative plan design strategies, stronger vendor accountability, and a fundamentally different way of thinking about benefits management.This conversation explores the importance of data ownership, performance guarantees, vendor oversight, and why benefits leaders should start thinking more like business operators.If you're responsible for managing healthcare costs, improving employee outcomes, or driving value from your benefits program, this episode offers a practical blueprint for doing things differently.Chapters:00:00 The Audit That Changed Everything00:26 Introduction to Brian Duclos01:16 From Accounting to Benefits Leadership04:16 Why Brian Left Internal Audit to Fix Benefits08:09 The Advantage of a Non-Traditional Background11:05 Challenging Industry Assumptions14:09 A Case Study in Benefits Innovation18:13 Why Operational Excellence Matters20:34 Building Innovative Benefits Strategies21:53 Start with the Data24:01 Turning Insights into Action25:36 Getting Team Buy-In for Change29:13 Psychological Safety and Innovation30:12 How to Sell New Ideas to Leadership33:00 Building the Executive Business Case34:56 Vendor Accountability and Performance Guarantees38:00 Finding Hidden Costs in Your Health Plan39:53 Following the Data to Better Outcomes43:10 Eliminating Misaligned Incentives in Healthcare45:12 Contracting, Transparency, and Employer Leverage47:42 Choosing the Right Advisors and Partners49:36 What Industry Conferences Actually Teach You51:33 The Traits of Successful Benefits Leaders53:15 Brian's Framework for Driving Change55:10 Final Advice for Benefits Professionals56:49 Closing Thoughts
Transcribe →No More Excuses: A Hard Look at Healthcare Reform (Feat: Chris Deacon)
May 500:49:07Tap to summarizeIn this episode of Broken Benefits, we’re joined by Chris Deacon, a leading voice in healthcare reform known for her direct, no-nonsense approach to fixing a system that too often fails the very people it’s meant to serve.With experience spanning both the public and private sectors—including leading one of the largest public health plans in the country—Chris brings a level of insight that few can match. Her work has consistently centered on one thing: demanding transparency, accountability, and real outcomes in healthcare.This conversation takes a hard look at the current state of the system, the structural issues that continue to drive inefficiency, and the opportunity employers have to take a more active role in shaping better solutions.If you’re tired of excuses and ready to think differently about healthcare and benefits, this is a conversation you won’t want to miss.Chapters:0:00 - Introduction1:45 - Change is accelerating5:58 - Tactical approaches in 202614:06 - How do we push back?20:18 - Examining high-cost claims26:02 - Fiduciary obligation to shareholders37:53 - Cleaning up messes vs. new things44:13 - What can I do right now?48:10 - Connect with Chris online
Transcribe →Beyond the Status Quo: Unlocking Opportunity in Benefits & Healthcare (Feat: Milt Ezzard)
Apr 800:54:07Tap to summarizeIn this episode of Broken Benefits, we sit down with Milt Ezzard, a Global Benefits and Mobility Leader, to explore the untapped opportunity that exists within today’s benefits and healthcare landscape.Too often, organizations operate within the confines of legacy systems and outdated thinking. But as Milt shares, those willing to challenge the status quo have a real chance to unlock better outcomes—for their people and their business.From global strategy to forward-thinking program design, this conversation dives into what it takes to move beyond maintenance mode and start building benefits strategies that truly create value.If you’re a leader looking to rethink your approach and capitalize on the opportunity in front of you, this is a conversation you won’t want to miss.Chapters:0:00 - Introduction1:47 - Being hesitant to try something new8:25 - Best practices for Milt16:20 - Getting back your control30:13 - Holding vendors accountable40:30 - Approaching AI products 46:32 - Building benefits that are loved51:21 - Leveraging Glassdoor53:26 - Closing remarks
Transcribe →Breaking the Trend: How Innovation Kept Healthcare Costs Flat for Decades (Feat: Todd Bisping)
Mar 1800:55:06Tap to summarizeIn this episode of Broken Benefits, Lee Lewis sits down with Todd Bisping, Benefits Industry Innovator, to explore one of the most remarkable stories in employer healthcare strategy.For nearly two decades, Todd helped lead a benefits approach that achieved something most employers consider impossible: keeping healthcare cost trend flat while continuing to deliver meaningful value to employees.Rather than accepting the steady rise of healthcare costs as inevitable, Todd and his team took a different path — experimenting with new ideas, challenging industry assumptions, and focusing relentlessly on strategies that produced measurable results.In this conversation, Todd reflects on the lessons learned from years of leading benefits innovation, what it takes to implement change inside large organizations, and why employers have far more influence over healthcare outcomes than they often realize.If you’re a CHRO, benefits leader, or HR executive looking for real-world examples of what disciplined, long-term benefits strategy can accomplish, this episode offers both inspiration and practical insight.Chapters:0:00 - Introduction1:27 - The best part about running benefits plans8:59 - The misconception of innovating19:14 - Leveraging case studies 32:32 - Irrelevant strategies employers need to stop43:40 - Guiding your priorities50:50 - The value of pilot programs54:30 - Closing remarks
Transcribe →Creating Value and Visibility For Your Operation (Feat: Jason Dinerman)
Feb 1100:45:36Tap to summarizeOn the latest installment of Broken Benefits, Lee Lewis sits down with Jason Dinerman, VP of Product Development & Global Benefits at Mastercard, to explore what it really takes to create value — and just as importantly, visibility — inside a modern benefits operation.Jason brings a rare blend of product thinking and global benefits leadership to the conversation. Drawing from his career journey, he shares how benefits leaders can move beyond administration and into strategic influence by clearly articulating impact, aligning with business priorities, and designing programs that are measurable, scalable, and understood.The discussion dives into how benefits teams can reposition themselves internally — not as cost centers, but as value creators. Jason explains how applying product development principles to benefits strategy can unlock stronger engagement, clearer outcomes, and greater executive buy-in.If you’re a CHRO, total rewards leader, or HR executive looking to elevate the strategic role of benefits within your organization, this episode offers a practical and forward-looking perspective on how to do it.Chapters:0:00 - Introduction1:37 - Leading US Health & Well-Being at Mastercard9:38 - The talent overlap between product development and benefits17:14 - Designing benefits that people ultimately value25:08 - Advice for today's benefits leaders33:32 - Look inward for the most valuable data39:00 - The future of transactions within healthcare44:44 - How to connect with Jason45:00 - Closing remarks
Transcribe →Cutting Through the Noise in Employer Healthcare Decisions (Feat: Matt Eurey)
Jan 2600:49:27Tap to summarizeIn this episode of Broken Benefits, host Lee Lewis is joined by Matt Eurey, former Benefits Executive at Lowe’s and Time Warner Cable, for a wide-ranging conversation grounded in real-world experience managing benefits at scale.Matt brings a pragmatic lens to the challenges employers face as buyers in a healthcare system crowded with vendors, competing ideas, and constant pressure to “do something new.” Drawing on decades of leadership, he breaks down how organizations tend to approach innovation, why most employers fall into predictable patterns, and what it actually takes to move from reactive decision-making to thoughtful, long-term strategy.The discussion explores how benefits leaders evaluate risk, filter noise, and balance innovation with operational reality — especially inside large, complex organizations. Rather than chasing trends, Matt emphasizes the importance of clarity, discipline, and understanding where your organization truly sits on the adoption curve.This episode is especially relevant for benefits leaders, HR executives, and employers who want a more grounded perspective on what works, what doesn’t, and how to lead through complexity without losing sight of the people behind the plan.Chapters:0:00 - Introduction2:04 - Matt's background and path into corporate benefits7:15 - Is the reward worth the risk? 14:10 - Cutting your losses24:19 - Be a strategic partner and work collaboratively32:16 - Designing benefits that people love42:04 - Managing disruption among your members49:00 - Closing remarks
Transcribe →Taking Calculated Risks (Feat: Neil Larson)
Jan 700:51:37Tap to summarizeIn this episode of Broken Benefits, host Lee Lewis sits down with Neil Larson, Benefits Leader at a Global 500 employer and MIT MBA, for a candid conversation about risk, responsibility, and what it truly takes to change a healthcare benefits system that isn’t working.Drawing from his experience managing a massive, diverse health plan, Neil shares what benefits leadership looks like in the trenches — where decisions carry financial, operational, and human consequences. The discussion explores why incremental change often isn’t enough, how misaligned incentives quietly drive costs higher, and why taking calculated risks is sometimes the only path to sustainability.Together, Lee and Neil unpack what employers often misunderstand about risk tolerance, consulting relationships, and implementation realities — and why meaningful progress requires leaders who are willing to step off the paved road, ask harder questions, and demand better alignment from their partners.This episode is a must-listen for benefits leaders, HR professionals, and executives navigating rising healthcare costs while trying to protect both their people and their organizations.Chapters:0:00 - Introduction3:38 - Big risks that paid off in Neil's career12:54 - Getting your risky strategy approved27:20 - "What's the job to be done?"36:15 - Identifying crisp and clear KPI's48:13 - What vendors and consultants don't understand51:05 - Closing remarks
Transcribe →The Hidden Burden of Benefits: Why Employers Need a New Playbook (Feat: Thomas Plath)
Dec 1000:58:35Tap to summarizeIn this episode of Broken Benefits, Global CHRO Thomas Plath joins the show to confront one of the most overlooked — yet most consequential — challenges facing employers today: the true complexity of healthcare and the enormous responsibility placed on HR leaders to navigate it.Thomas shares a candid look at what it feels like to inherit a benefits ecosystem that can represent hundreds of millions of dollars in spend, yet remains confusing, fragmented, and structurally misaligned with employee outcomes. His journey from “intimidation” to clarity offers a window into the broader awakening happening inside the C-suite as executives realize how deeply healthcare impacts culture, productivity, and long-term organizational strategy.With perspective shaped by global leadership, Thomas explores why employers must shift from passive purchasers to active stewards of care — and why adopting a new playbook is no longer optional. If you’re a CHRO, benefits leader, or executive wrestling with rising costs, broken systems, and pressure to drive better outcomes, this conversation delivers the insight you’ve been waiting for.Chapters:0:00 - Introduction2:10 - Healthcare benefits are complex. Plain and simple. 7:22 - What separates healthcare from other industries16:20 - Supply chain reform efforts27:11 - Using savings to directly benefit the rest of your organization36:55 - Creating importance behind the incentive structure44:48 - Using outside sources and independent parties50:02 - The biggest risks on the horizon57:30 - Closing remarks
Transcribe →Population Health Meets Self-Administration: A New Equation (Feat: Rich Krutsch)
Nov 1900:33:04Tap to summarizeIn this second installment of our two-part conversation, Rich Krutsch returns to Broken Benefits to expand on the evolving relationship between employee health, organizational strategy, and the growing shift toward more hands-on approaches to managing benefits.Building on the foundation of Part 1, this episode explores how leaders can think more holistically about the connection between their workforce, their data, and the long-term direction of their benefits programs. Rich discusses how organizations can move toward models that offer greater clarity, more control, and deeper alignment with their people.Whether you’re a CHRO, benefits leader, or HR professional navigating the rapidly changing world of workforce well-being, this episode offers valuable perspective on where the industry is headed — and how employers can position themselves for what comes next.Chapters:0:00 - Introduction0:44 - Why should someone consider self-administration6:53 - Focus on the specific problem you're trying to solve16:50 - Areas of major friction and blindspots25:10 - The moments that matter in an employee life cycle31:15 - Follow the language of your business32:35 - Closing remarks
Transcribe →Capitalizing on Robust Data and Analytics (Feat: Rich Krutsch)
Nov 600:27:33Tap to summarizeIn this episode of Broken Benefits, we’re joined by Rich Krutsch, former VP of People Services at ArcBest, for the first of a two-part conversation that explores how data-driven decision-making can transform the way organizations approach healthcare and benefits.Rich shares his insights on leveraging analytics to build smarter, more strategic benefits programs—ones that actually move the needle for employees and the bottom line. From uncovering hidden trends to identifying cost-saving opportunities, this discussion is a masterclass in using robust data to create meaningful impact.If you’re a CHRO, benefits leader, or HR professional who’s ready to make your strategy work harder (and smarter), this episode is a must-listen.Chapters:0:00 - Introduction1:31 - Rich's background in finance8:04 - Playing to win and transitioning into this new approach14:13 - Breaking the mold and removing friction simultaneously22:35 - Encouraging forward-thinking for your employees26:20 - Eye-opening research linked to flossing27:20 - Closing remarks
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