In this episode of Broken Benefits, we delve into the intricate world of health care solutions with a seasoned expert, Barbara Flitsch. With years of experience at the helm of a Fortune 500 health plan, Barbara brings invaluable insights into the challenges and opportunities within the industry.

Join us as we explore Barbara's journey, from her early days in the field to her current role at the helm of innovation. From navigating regulatory hurdles to addressing the evolving needs of consumers, Barbara shares firsthand accounts of the complexities inherent in managing a large-scale health plan.

Through candid discussions and real-world examples, Barbara sheds light on the strategies and tactics she employs to stay ahead in an ever-changing landscape. Whether it's implementing new technologies or fostering collaboration across departments, her approach offers a blueprint for success in an industry ripe for transformation.

Chapters:

0:00 - Cold open

0:40 - Introduction and overview on the topic of the day

1:32 - Barbara's background in Health Care and the impact employers have on American Health Care

4:25 - What health plans should be doing

8:25 - Pushing new innovations through despite pushback

16:42 - Tactics to improve communications and feedback

20:30 - Which key questions are more important than others?

27:40 - How to solve issues without a big staff or budget

34:35 - Some of the biggest risks in Barbara's career

40:01 - Health Care can be a game of inches

46:05 - Exciting endeavors Barbara is focusing on right now

48:28 - How to connect with Barbara online and learn more

49:10 - Closing remarks

Connect with Lee Lewis: