We explore the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. We delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. We also tackle how a centralized approach can respect cultural nuances and enhance health education, breaking down barriers to access and understanding.

Overview:

Streamlining Contact Center Efficiency
Automated CRM Conversation Enhancement
Culturally Aligned Contact Centers
Streamlining Healthcare Access Challenges
Reaching Unreached Populations Effectively
Proactive Outreach with Real-Time Translation

Next Step:

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67 I From Local Voice to Call Center: Healthcare's Cultural Crossroads w/ Patty Hayward (Talkdesk)

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