Podcast
The Double Duty Agent® Podcast with Carla Higgins
Hosted by Carla Higgins · EN
The Double Duty Agent® Podcast with Coach Carla is for real estate agents who are building their business alongside another career, family responsibilities, caregiving, school, or a full life.
If you have ever felt behind, overwhelmed, inconsistent, or unsure how to make real estate work with the time you actually have, this podcast was created for you.
Coach Carla Higgins, founder of Double Duty by Design™, helps busy agents turn limited time into focused, income-producing action so they can build a real estate business that fits their life and helps their license become a path to income, freedom, and confidence.
Each week, you’ll get practical coaching, mindset support, real agent stories, and simple systems to help you focus on what matters most: conversations, appointments, clients, closings, and income.
This is not about hustle, comparison, or building your business like everyone else. It is about building by design.
You are not behind. You are building.
53episodes
Episodes
Newest firstAll episodes
A Rhythm for Double Duty Agents: The Year of the Fire Horse
Feb 500:38:22Tap to summarizeClosing the Snake. Activating the Fire Horse. Building 2026 on purpose. This podcast is for the real estate agents building their dream life and business on their terms, especially if you’re working another job, raising a family, or carrying a lot at once.In this episode, Carla uses the Lunar New Year as a coaching tool to help you release what is draining your energy, strengthen your foundations, and build a rhythm that supports your 2026 goals without burnout. You’ll walk away with clear exercises you can do in short blocks of time, plus a simple framework to move from Goal Setter clarity into Goal Getter execution. You’ll learn: How Lunar cycles create rhythm, and rhythm creates sustainabilityHow to close out Snake energy with strategic evaluation and pruningHow to set 2026 goals in a way your Goal Getter can actually executeWhat to watch for in the Fire Horse year so you stay aligned and consistent This isn’t just content. This is coaching. Let’s go. The Exercises Included in this Episode: You can pause the episode and complete these in real time, or schedule them across the two week runway (February 3 to February 16). Exercise 1: Keep, Cut, Change (15 minutes) Grab a notebook or open a note on your phone (not while driving). Write three headings: KEEPCUTCHANGE Now answer these prompts: KEEP: What did I do in 2025 that actually created results (closings, appointments, conversations, referrals)?CUT: What drained time and energy with little return?CHANGE: What has potential but needs adjusting to be sustainable as a Double Duty agent? Coaching reminder: This is not about shame. This is about clarity, and clarity is kindness to your future self.Exercise 2: The Foundation Audit (20 minutes) Pick one audit per day, or do all four in one sitting. Audit 1: DatabaseDo I have correct phone numbers, emails, and addresses?Do I know who owns, who rents, and who is likely to move?Do I have tags for past clients, potential sellers, investors, and first time buyers? Audit 2: PipelineWho is sitting in “maybe” that needs a follow up?Who said yes and I did not circle back?Do I have a weekly pipeline touch system? Audit 3: ScheduleCan I clearly answer: What are my real estate work hours?Do I have a calendar block for conversations (not “when I have time”)?Do I have a weekly planning block? Audit 4: Conversations and templatesDo I have saved scripts and follow up messages?Am I practicing conversations 5 to 10 minutes a day? Exercise 3: Belief Release Prompt (10 minutes) Write these two lines and finish them:The story I am ready to release is…The truth I am choosing instead is… Example:The story I am ready to release is, “I don’t have time to build this business.”The truth I am choosing instead is, “I can build this business in focused blocks when I protect my schedule.” Exercise 4: Five Wins Integration (5 minutes) List five wins from 2025, even if they feel small.Then take a moment to acknowledge them. You are building proof. You are building confidence. Exercise 5: Boundary for 2026 (5 minutes) Answer this question: What boundary do I need to set so I don’t burn out in 202Send a text
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Coach’s Corner: You’re Invited to Double Duty Connect LIVE
Jan 3100:06:50Tap to summarizeA little coaching, a lot of community, and real connection for Double Duty Agents. Join us in person at our first-ever Double Duty Connect LIVE in Atlanta. This podcast is for real estate agents building a business alongside another career, family, or full life. Especially those who often feel like events and conferences weren’t designed with their reality in mind. In this special Coach’s Corner episode of the Double Duty Agent Podcast, I’m sharing a personal invitation just for you. If you’re attending Keller Williams Family Reunion, or you live within driving distance of Atlanta, I want to invite you to our very first Double Duty Connect LIVE. This isn’t a class.It’s not a lecture.And there’s no pressure to perform or prove anything. It’s a relaxed, intentional space created exclusively for Double Duty Agents to connect, breathe, build community, and strengthen referral relationships with people who truly get your season of life. If you’ve ever wished for a room where you didn’t have to explain yourself, this is that room. EVENT DETAILSDouble Duty Connect LIVEKeller Williams Buckhead Office – AtlantaFebruary 214:00–6:00 PMOpen to all Double Duty Agents (KW and non-KW welcome)Perfect if you’re attending Family Reunion or live nearby The RSVP link so you can save your spot: https://docs.google.com/forms/d/e/1FAIpQLScvz_K2Tjkt3q3V3dPQkO9lTPgLURt6hEvumofIRmuvUBjOUQ/viewform?usp=sharing&ouid=113058333637302317654 “Community isn’t a bonus. For Double Duty Agents, it’s a growth strategy.” Sign up for the weekly newsletter: https://DoubleDutyPodcast.com Join the Double Duty Community: https://www.facebook.com/groups/doubledutyagent Send a text
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Relocating & Rebuilding: Meesha Courtney’s Secrets to Growing a Local Real Estate SOI
Feb 19, 2025Tap to summarizeIn this episode, host Carla welcomes fellow coach and real estate professional Meesha Courtney, who shares her “double duty” journey of transitioning from a full-time front desk position at a mental health clinic to becoming a thriving real estate agent, and ultimately a real estate coach. Meesha’s story underscores how consistency, mindset, and resourcefulness can shape your career—and why transitioning into real estate doesn’t have to be an all-or-nothing leap. Key Topics & Takeaways Starting Out:Meesha began her journey as a receptionist/admin in a mental health clinic.Obtained her real estate license in 2019 while working full time.Learned early on how to juggle a W-2 job and the demands of real estate. Pivoting During the Pandemic:COVID-19 offered unexpected flexibility when her employer allowed remote work.Meesha discovered she could dedicate more time to real estate, confirming it was her true passion. Gradual Transition to Full Time:Went from full-time to part-time at her job, eventually leaving entirely in 2022.Leveraged the support of her husband to ease into full-time real estate. Moving States & Rebuilding a Sphere:Relocated from Kansas to Minnesota with no existing local database.Tapped into parenting networks (sports booster clubs, school activities) to form new relationships.Maintained and nurtured her Kansas contacts for referral opportunities. Becoming a Coach:Joined a market center as a Launch Coach, guiding new agents through their first transactions.Learned the power of repetition, accountability, and how to “bunker” for lead generation. Challenges and Solutions:Time Management: Protecting lead generation time (“building a bunker”) despite a busy schedule.Consistency: Realizing that consistent prospecting is the single most important action in real estate.Mindset: Embracing “be, do, have”—believing you’re already the person who can achieve your goals, then taking aligned action. Actionable Tips for Double Duty Agents:Leverage Your Existing Sphere: Coworkers and neighbors are natural first leads.Accountability: Join group lead gen calls or find a scripting partner to stay on track.Systems & Bunkering: Prepare for your lead generation time (close the door, set boundaries, have snacks/coffee ready) so you can focus.Get Visible: Name tags, branded T-shirts, and simple conversations at the grocery store can be a goldmine for new connections. Future Plans & Living Life by Design:Meesha’s personal “why” includes traveling with her family to major sporting events.Using real estate to fund the life experiences that matter most. Memorable Quotes “COVID turned out to be a blessing for me—it showed me this is what I really want to do.” – Meesha“If we’re looking for the positive, we’ll find it. If we’re looking for the negative, we’ll always find it.” – Carla“It’s simple, but it’s not easy. The plan is in MREA—you just have to choose to follow it.” – Carla“Bunker your time! Unless it’s a 911, it can wait. Respect your lead gen time fiercely.” – Meesha Resources & LinksBook Mentioned:The Millionaire Real Estate Agent (MREA) by Gary Keller, Jay Papasan, Send us a text
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Coach's Corner: TCPA Update
Feb 7, 202500:09:53Tap to summarizeWelcome back to Coach’s Corner on the Double Duty Agent Podcast! A couple of weeks ago, we dove into the Telephone Consumer Protection Act (TCPA) and what it means for real estate agents like you. Today, we’re following up with some important updates and reminders that could impact how you connect with potential clients. What’s New?On January 24, 2025, the FCC announced a postponement of the highly anticipated rule change requiring one-to-one consent for automated calls and texts. While this gives agents a temporary reprieve from implementing stricter regulations, it’s crucial not to let your guard down. What Happens Next?The FCC will publish a Public Notice in the Federal Register to announce the new effective date. If the Eleventh Circuit issues a decision upholding the rule, the effective date could come sooner than January 26, 2026. Until then, here’s what you need to know: Prioritize ConsentEven with the delay, it’s essential to obtain clear and documented consent from potential clients before sending automated messages or making robocalls. Don’t wait until the last minute to adjust your practices—start reviewing your procedures now to ensure you’re ready when the rules eventually take effect. 2. Manual Outreach Is Still AllowedAgents can continue to make manual calls to FSBOs and expired listings. However, you must:Check the Do Not Call list diligently.Document any consent properly. Here are several ways to check if a number is on the Do Not Call (DNC) Registry:Manually check a number by visiting the official National Do Not Call Registry website. https://telemarketing.donotcall.gov/Utilize a bulk scrubbing service to scrub large contact lists.Deploy compliance software that automatically includes DNC checks. If you’re purchasing leads, verify what kind of DNC scrubbing the provider is doing. Ignorance isn’t an excuse—if the numbers aren’t properly scrubbed, you’re still liable.Remember, manually dialed calls without pre-recorded messages don’t require prior express consent under the current TCPA rules, provided the number isn’t on the DNC list. If someone asks you not to call again, even if they’re not on the national DNC list, that request must be honored as part of your own internal DNC list. 3. Understand Potential PenaltiesWhile the new rules are postponed, neglecting to prepare could lead to hefty fines when they’re enforced. As it stands:TCPA violations incur penalties of $500 per call.Plaintiffs can demand up to three times that amount for willful violations, leading to fines in the millions.Even innocent mistakes, like missing disclosures, can result in hundreds of thousands in fines. Exceptions to Consent Requirements:Calls that are manually dialed without a pre-recorded message.Calls made for emergency purposes.Calls not made for commercial purposes.Calls delivering pre-recorded health care messages under HIPAA.Calls made by tax-exempt non-profits.Calls made for a commercial purpose that isn’t telemarketing or advertising (e.g., calls related to ongoing transactions). Common TCPA Violations to Avoid:Unsolicited robocalls for marketing.Insufficient or missing identification and disclosure.Automated messages sent to mobile devices without prior express written consent.Autodialed calls to numbers on the Do Not Call registry. What About Text Messages?Send us a text
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Month End Debrief
Feb 5, 202500:19:03Tap to summarizeCan you believe it’s already the first week of February? Today’s episode is all about kicking off February with a powerful month-end debrief—an essential tool to stay on track with your goals. This is a process you can use at the end of every month to make adjustments and ensure you’re moving toward success. In This Episode: Celebrate Wins: We’ll start by celebrating our wins—big or small. Wins can be transactions, personal growth, or any achievement that moved your business forward. Remember: Don’t judge your wins! What we focus on expands. Self-Assessment & Grading: I’ll guide you through grading yourself on key job responsibilities:Conversation Practice & Skill BuildingConsistent Lead GenerationLead Follow-Up & Pipeline BuildingGoing on AppointmentsNegotiating Contracts (or learning contracts if needed)Maintaining a Growth Mindset Use a grading scale that resonates with you—whether it’s A, B, C, or a numerical scale from 1-5 or 1-10. Reflective Questions: We’ll dive into four reflective questions to gain clarity:What went well that I need to do more of?What didn’t I do that I should have?What got in my way?What could I have done to prevent it? Gap Review: We’ll compare your results to your goals:How many closings do you need for 2025?How many have you closed so far?What’s your Gross Commission Income (GCI) goal, and how much have you earned? This will help identify your GAP and where to focus your efforts. Revisiting Your GPS: We’ll review your GPS (Goal, Priorities, Strategies) and determine the gaps in your three key priorities. This exercise will help you adjust your plan and stay on track. Download the Month-End Debrief Worksheet:Head over to https://doubledutypodcast.com and download the Month-End Debrief worksheet to guide your review process. I’d love to hear how this exercise brings you clarity! Join Me for the RISE of the Double Duty Agent Webinar:Join me on Thursday, February 6th from 7:00-9:00 PM Eastern for the first RISE of the Double Duty Agent webinar. Register at: https://doubledutypodcast.com.If you’re listening after the 6th, grab a free recording at the same link. Next week we’ll be back with incredible stories and interviews from rockstar double-duty agents that will inspire and motivate you on your journey.Thank you for tuning in to this episode of Coach’s Corner on the Double Duty Agent Podcast! If you have a question or challenge you'd like to hear featured on a future episode, head over to https://doubledutypodcast.com and share it with me—I’d love to hear from you! If you found value in today’s episode, please consider leaving a 5-star review—it helps others discover the podcast and lets me know I’m on the right track. And don’t forget to share this episode with another agent who could benefit. Together, we can grow our community and support each other on this journey. Until next time, keep showing up, keep striving, and keep building the life and business you’ve been dreaming of! And keep Rising as a Double Duty Agent! Send us a text
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A Fresh Start for Your Business
Jan 29, 202500:18:48Tap to summarizeIn this episode of The Double Duty Agent Podcast, host Carla Higgins takes a detour from traditional business-building and mindset topics to explore the Lunar New Year and its lessons for double duty real estate agents. Carla unpacks how the moon’s cycles, the principles of the Lunar New Year, and even the symbolism of the Year of the Snake can help agents reset, refocus, and launch into a year filled with success. You’ll learn about: The fascinating differences between the Lunar and Gregorian calendars and how the Lunar New Year begins with a fresh 15-day cycle.Practical ways to declutter your physical space, mental headspace, finances, and even your client database to create clarity and focus.The power of cultivating relationships in the spirit of giving, enhancing client loyalty, and generating more referrals.Embracing prosperity by letting go of past mistakes, challenging limiting beliefs, and focusing on growth in all areas of life.Using discipline and time-blocking (inspired by the moon’s phases) to stick to your goals and maintain work-life counterbalance.Reflecting on your wins and challenges to commit to a fresh start for the year ahead. Carla also shares actionable strategies to align with the Lunar New Year energy, like setting intentions, building momentum with small steps, and aligning business goals with personal values. Action Steps: Take one step today to declutter or reset an area of your life or business—whether it’s organizing your workspace, reviewing your finances, or reconnecting with clients.Reflect on your goals and ask yourself: What’s one area where I need a fresh start?Embrace the Year of the Snake by trusting your intuition, staying disciplined, and setting clear intentions for success. Visit https://doubledutypodcast,com and submit your questions or challenges for a future Coach’s Corner episode!If you found value in this episode, please leave a 5-star review and share it with another agent who might enjoy learning about the Lunar New Year. Together, we can build a supportive community of double duty agents striving for success. Until next time, keep showing up, keep striving, and keep building the life and business of your dreams!Send us a text
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Coach's Corner: Staying Compliant with the TCPA: Protecting Your Business and Building Trust
Jan 24, 202500:10:58Tap to summarizeIn this episode of Coach’s Corner on the Double Duty Agent Podcast, host Carla Higgins dives into the critical topic of staying compliant with the Telephone Consumer Protection Act (TCPA). With updated regulations that could result in hefty fines, it's more important than ever for real estate agents—double-duty or not—to understand and adhere to these laws. Carla breaks down: What is the TCPA? An overview of the federal law designed to regulate telemarketing calls, texts, and more.Why the Changes? Insights into the recent updates aimed at combating robocalls and spam texts.Key Updates: What you need to know about text message regulations, written consent requirements, and more.Practical Steps for Compliance: From checking the Do Not Call Registry to avoiding automated tools and understanding written consent, Carla shares actionable advice to help you stay compliant.Real-World Scenarios: Tips for handling FSBOs, expired listings, and ensuring your caller ID meets requirements. This episode is a must-listen to protect your business from fines, maintain your reputation, and foster trust with clients. Resources Mentioned: National Do Not Call RegistryConsult with your managing broker or a qualified legal professional for specific guidance. Disclaimer: This episode is for general informational purposes only and does not constitute legal advice. Please consult a legal professional or your managing broker for compliance guidance specific to your situation. If you found this episode helpful, leave a 5-star review to help others discover the podcast and ensure you’re on the right track. Share it with your fellow agents to spread awareness of these important regulations.Have a challenge or topic you'd like Carla to tackle in a future episode? Visit DoubleDutyPodcast.comand let us know! Until next time, keep showing up, keep striving, and keep building the life and business you’ve been dreaming of. Keep rising as a double-duty agent! Send us a text
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10 Reasons Why You Shouldn't Call Your Database (and Why Those Reasons Are Wrong)
Jan 22, 202500:09:21Tap to summarizeWelcome to another episode of the Double Duty Agent Podcast! I'm your host, Carla Higgins, and today we’re diving into the 10 most common reasons agents tell themselves they can’t or shouldn’t call their database—and why those reasons are holding you back from success. Your database is a gold mine, filled with people who already know, like, and trust you—or know someone who does. Building relationships and leveraging referrals is a faster, more cost-effective way to grow your business than starting from scratch with strangers. In this episode, we’re debunking the excuses, including: What You'll Learn in This Episode: "I don’t know anyone who wants to buy or sell right now."Why your SOI is about planting seeds, not immediate results."I don’t want to be that annoying real estate agent."How to offer value and build relationships without being pushy."My friends and family will expect discounts or kickbacks."The importance of knowing your value and how to handle pricing conversations with confidence."I don’t believe in mixing business with pleasure."Why being professional strengthens relationships and helps you better serve people you care about."My family doesn’t take my real estate career seriously."How to build your success and let your results speak for themselves."I don’t want my friends and family to feel obligated to use me."Respecting their decisions while still keeping the lines of communication open."My broker says I need to cold-call, door-knock, and farm instead."Why your database is the perfect starting point and complements other lead-generation strategies."Everyone I know lives out of state."How out-of-state connections can lead to referrals and mailbox money."I haven’t talked to them in so long; it will feel weird to call."Reconnecting with a simple framework to break the ice."The creepy guy from the bar."Why it’s okay to delete certain contacts and focus on quality over quantity in your database. Key Takeaways: Your database is more than just names—it’s a network of opportunities waiting to be tapped into.Avoid letting fear or assumptions keep you from reaching out. Most people appreciate genuine connection and value.Start small with five calls a day (the Double Duty 5x5) and watch your confidence and business grow.Always ask the magic question: "Who do you know that might need my help with real estate?" Special Offer: Join Momentum Monday! Momentum Monday is your chance to build consistency in your real estate business. Each week, we: Practice lead generation, lead follow-up, and pipeline management.Do market research and plan social media or drip campaigns.Set intentions to create unstoppable momentum. Special Deal: Join now through January and receive 30 days free and no setup fee! After that, it’s just $99/month. Go to https://doubledutypodcast.com to Sign up and take advantage of this offer. Call to Action: If you found this episode helpful, please: Leave a 5-star review to help other agents find this podcast.Share this episode with Send us a text
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Facing Fear: How to Move from Paralysis to Progress in Real Estate
Jan 17, 202500:12:01Tap to summarizeIn this episode of Coach’s Corner on the Double Duty Agent Podcast, host Carla Higgins addresses a heartfelt challenge from a listener who feels paralyzed by fear. This double-duty agent, balancing a full-time job, family commitments, and a growing real estate business, shared that her fear of failure and the overwhelming amount of work in her real estate business leaves her doing nothing—a vicious cycle many agents can relate to. What You'll Learn in This Episode: Unpacking Fear: How fear is often a mask for deeper insecurities and doubts, and why naming your fear is the first step toward overcoming it.The Growth Zone: Fear is a natural sign you’re stepping outside your comfort zone, where true growth happens.Small Actions, Big Results: Why every success story—including Carla’s own podcast journey—starts with small, consistent steps.Reframing Failure: Learn to view failure as a valuable opportunity for growth rather than a roadblock.Practical Steps to Break Paralysis: Discover actionable tips, like the “15-minute timer trick” and celebrating small wins, to move past overwhelm and take control of your goals. Carla’s Personal Journey Carla shares her own fears when starting the Double Duty Agent Podcast: the fear that no one would listen, imposter syndrome, and concerns about wasting others’ time. Now, at Episode 51, she reflects on how facing those fears has helped her grow as a coach and podcast host, and how it’s created a platform to help agents thrive and build a supportive community. Key Takeaways: Fear is a natural part of growth and an indicator that you’re on the right path.Big achievements are the result of small, consistent actions—and often, a series of failures.Embrace imperfection and focus on progress over perfection.Start with one small action today. Whether it’s a quick task or a single call, every step matters. Your Challenge: Write down what you’re afraid of.Choose one small action to move forward.Take that action today—no overthinking, just do it! Do you have a question or challenge you’d like featured in an upcoming episode of Coach’s Corner? Visit https://doubledutypodcast.com to share your story.If this episode resonated with you, please leave a 5-star review and share it with another agent who could benefit. Together, we’re building a community of agents ready to rise and achieve their dreams.Until next time, keep showing up, keep striving, and keep building the life and business you’ve been dreaming of!Send us a text
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50th Episode
Jan 15, 202500:23:09Tap to summarizeWelcome to the 50th episode of the Double Duty Agent Podcast! Can you believe it? Fifty episodes of inspiring stories, actionable insights, and transformative strategies to help double-duty agents like you balance careers, family, and real estate. In this milestone episode, we celebrate the journey so far with heartfelt gratitude for YOU—our listeners, guests, and supporters. This week, we’re diving deep into the transformative power of gratitude, not just as a personal mindset but as a business strategy to fuel your success as a real estate agent. What You’ll Learn in This Episode: How focusing on gratitude can reframe challenges and turn them into steppingstones for growth.The unique flexibility real estate offers and how gratitude can help you prioritize and optimize your schedule.How expressing gratitude strengthens your relationships with family, clients, colleagues, and even co-op agents.Science-backed benefits of gratitude, from improved mental health to stronger professional connections.Daily gratitude practices tailored for busy double-duty agents. Episode Highlights: Celebrating Flexibility: Real estate allows you to design a schedule that aligns with your priorities. Learn how to appreciate and maximize this freedom.Acknowledging Your Support System: Expressing thanks to family, colleagues, and clients fosters trust and strengthens connections.Turning Challenges into Opportunities: Gratitude helps you uncover lessons and resilience in the face of obstacles.Practical Gratitude Practices: From journaling to thank-you notes, discover easy ways to incorporate gratitude into your daily routine.Gratitude as a Business Strategy: Learn how gratitude enhances client relationships, collaboration, and long-term business growth. Key Takeaways: What you focus on expands—choose gratitude, and watch opportunities multiply.Small wins celebrated consistently lead to big successes over time.Gratitude isn’t just a feel-good practice; it’s a game-changing mindset for your life and business. Actionable Tips for Practicing Gratitude: Keep a Gratitude Journal: Write down three things you’re grateful for each day.Start Your Day with Gratitude: Reflect on small joys, like a great cup of coffee or the flexibility of your career.Celebrate Small Wins: Acknowledge accomplishments, no matter how minor they may seem.Express Gratitude to Others: Write a thank-you note to a mentor, colleague, or family member.Join the Community: Connect with like-minded agents in our Dual Career Facebook Group https://www.facebook.com/groups/kwdualcareer. Join the Celebration If today’s episode resonated with you, please share it with another agent who could benefit from these insights. Leave a 5-star review to help more agents discover the podcast and expand our community. Gratitude isn’t just a feeling; it’s a practice. By making gratitude a daily habit, you can transform your mindset, deepen your relationships, and create unstoppable momentum in your business and life.Thank you for being part of this incredible journey. Together, we’ll keep showing up, striving, and building the lives and businesses of our dreams. With much love and gratitude, Carla Send us a text
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