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The JTrain Podcast
Delta Diamond Medallion Line, Doordash Gift Cards, and Complaining Neighbors - TICKED OFF TUESDAY - The JTrain Podcast w Jared Freid
00:34:39
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- [00:01]
Uncle J Train
I know you're angry. It's Tuesday and it has no feel. The weekend was fun. You still hungover from the eating and next weekend is too far away. What will you do with your day? It's time to get ticked off. Complain with your gripe. Right now your friend Uncle J Train is here to tell you that you're right. It's a ticked off Tuesday. Ticked off Tuesday. You're angry and you don't even know why. Enjoy this podcast. It'll help you get to Friday.
- [01:09]
Jared Freed
Hello and welcome to the J Train Podcast. This is J Train Jared Freed coming to you live from the West Village of Manhattan. That's right, every Tuesday is a ticked off Tuesday. Are you angry? Do you have a complaint? Send it into this podcast. Jtrain podcastmail.com this is the home of complaining. This is where you get to rant about anything you'd like. And me, the the comedian and podcaster will agree with you. We I will find a way to acknowledge your anger. And if you want to be a part of this show, the best way to do it is to join Patreon. Patreon gets first dibs. Today we have three complaints. They are all from Patreon. They have used their membership to complain. So patreon.com Jared freed all you have to do is comment on Coffee with J Train. That's my weekly diary submission. This week I talked about the end of the Australia trip. The today's complaint is a Today my complaint is a story that continues the conversation I started on Coffee with J Train and I will do a little bit of a retelling of that. So if you're a Patreon member, you know that I missed my flight from LA to New York. My flight that had been delayed from 9am until 4.30pm My 9am flight took off at 4.30pm I spent the day again in There are worse ways to spend the day. I spent the day sitting in the Delta 1 lounge waiting for the app to show boarding, waiting for an announcement that never came over the loudspeaker of the lounge. And again to go back. And if you're just hearing this part, I'll re explain a little bit more. The flight went from 9am and that we're in my complaint. We're I'm ticked off. Okay. I am in my complaint. I am currently in mine. So you can go on Patreon, you can sign up, but this is a continuation of what happened on Coffee with J Train. So I told my whole story. If you go sign up for it you can go listen to that full explanation. But I was in the lounge. So I get, I get to Sydney to LA. 12 hour flight, it was not that bad. Get in at 5am I'm at the lounge at 6am after going through customs and taking your bag and putting it, you know, you have to take your bag and recheck it in. So I go to the Delta One lounge and I am in there at 6:00am and there's a, my flight is at 9, boarding at 8:30. So at around 7:40, flight delayed to 10. Okay, 9 moved to 10, that's okay. Then it gets moved to 11. Okay, we're, we're now in that, you know that delay zone where the, if you get delayed twice you're going to have a long day. I, that is based on my experience of flying and I fly more than most. Then it gets pushed from 11 to 2:30. So now I am in the lounge at 9am with now a 2:30 flight. And you kind of go, that's the day. What am I going to do? I wasn't going to be home today anyways. I was going to get home and go to sleep. Whatever. I go, you know, I eat, I do the, you know, they have these massage chairs. I do that again. I'm not asking for you to feel bad for my delay. So I then get to 2:30 and it moves to 3:30. At 3, it moves to 3:30 boarding. And if you have the Delta app, it says three, your boarding time 3:30. And then when it boards it says boarding above it. It switches. So at 3:30 it's not switching to boarding. I go to the front desk at the Delta lounge. I said, what's going on with this flight? Do you think it's going to even take off? They go, they go on their computer, they go, the plane isn't even at the gate yet, but it's going to be there. We then need to fill it with a crew. It's going to take a while. They go, go sit down. We'll get you when this thing boards. Okay. So now I have the gate people telling, or the, the people at the desk in the lounge saying that they're going to like, you know, keep an eye on me. And again I am a 9am flight that has now been delayed a lot. So like I do think it's the responsibility of the lounge to know. Like even I, you know, you become known as, oh, you're on the 9am JFK flight. Oh, you're the JFK 9am flight. You get A reputation when your flight gets delayed that much. Oh, you're the nine. The Delta people know you, the people at the desk that are, you know, monitoring these things. I don't know what else they're doing there. No, you're. Oh, you're the. So you start to get a label. Oh, you've been here. Oh, it's been a day for you. And they all do say those things to you. And it's appreciated. I get. So now I look at the app and I'm updating it, updating it. And I'm getting a drink while doing this. It updates to. Now we're boarding at 4:15. So it is updating at 4:15. Nothing happens. It just says boarding at 4:15. I'm updating, updating. Nothing is changing on the app. At 4:30 I go back to the desk and I go, hey, what's going on with this flight? Are they going to do another change? And they go, the flight, oh, it's boarded, it's, it's gone. I leave the lounge, I run down to the gate. It is as if the flight never even happened. There's no one there. I then go to. Across the gate is another gate for a JFK flight leaving at 4:40. I go to that person, I said, hey, I was supposed to be on that flight. They go, yeah, it's been gone a while. And I'm like, well, no one made an announcement. They go, they don't make announcements in the lounge. I go, well, first of all, why wouldn't they? They should. Especially for a flight that is a 9am been delayed until 4:30 flight. That is. That. That to me is time for a change in the rule. And then I go. And they go, well, I can take your ticket. You can come on this flight. We have a whole row open in coach. I'm like, well, I have a Delta one. And they go, well, we don't have any left. So now I'm 38C in my own row. I take the flight get to get to New York. And I'm expecting my bags to be on the flight that I was supposed to be on. That didn't happen. My bags are end up coming off the flight that I got moved onto. So you might say, oh, Jared, that that worked out. Well, it may have worked out, but my bags have gone on the wrong flight. So that's another mistake you've made. So now today. So the minute I got into an Uber from the airport, I called Delta right away, they submit a complaint. And I, my first call was to make. You know, I, I did that call initially, you know, on the, in the Uber back, because I knew I was going to call again. So this morning I take a walk and I call up Delta right away. When you call Delta, there's a, I have a special line for diamond medallion. So I call the diamond medallion line, they pick up and well, here's, here's, here's another complaint in, within my complaint, they have a thing. They go, they go, hi, welcome to the Delta Medallion diamond medallion line. If you'd like to have to text with a representative, please press 1 for iPhone, 2 for Android. No. And then they go, or if you don't want to do that, say, no, thank you. That should not even be. And then this has annoyed me from the minute for months, for years. Okay, why are you asking us to do something we don't want to do? We called you because we want to speak to a person. If I wanted to text, I would go on the app and I would opt to text. This option that you're trying to push on us, none of us want it. If we're calling you, we want to speak to a human being. Oh, would you like to text with an AI robot and have them not understand a word that you're saying and get lost in translation? No, I don't want that. And then after you say, no, thank you, they go, okay, well, there's going to be a zero minute wait for a representative. If there's a zero minute wait, let's, let's, let's scrap the text conversation. Let's get, let's get straight to the person. Why are we wasting time on asking me if I would you like to text with with a robot that won't understand a word that you're fucking saying? No. Okay, well, now that you've said, no, thank you, there's a zero minute wait. No, no. There was a two minute wait while I had to go through. Do I want to text with a robot that has bothered me for so long? If you're calling Delta, we want to talk to someone at Delta. So I get through and I speak and I tell the story that I just told you to the person that I'm on the phone with. And I'm saying it respectfully. I'm upset, but at the same time, like, hey, here's the situation. By my account, I was let down by the app that you provide. An app that I use all the time and trust and has generally done a good job, generally says it's boarding for me to miss all of boarding base and have it not update on the app that is actually like 40 minutes of it not updating on the app. Boarding takes 30. Let's, let's, let's be reasonable. 30 minutes. Because boarding takes a half hour from the time they start to the time they shut that door for me to get to the gate with an app that doesn't say boarding on it, and everything's gone. Your app has betrayed me, so your app has betrayed me also. My bags were on the wrong flight, so they would have gotten there later whether they. It worked out or not. You had my bags on the wrong flight. That's number two. Number three. The lounge told me they would make an announcement, and they didn't do that. The lounge let me down. The people that I trusted from Delta, especially on a flight that's been changed five different times throughout the day. You don't think it's crazy to not make an announcement in the lounge that, hey, this is actually happening? Now that to me, is a human thing that should be done for the people and especially for someone who flies with you a lot. So I say all that and the person says, well, I can give you a 20. I can give you $200 or 20,000 miles. And I said to him, I go, that is not enough. Can I speak to a supervisor? That is not going to do. That's not going to make me happy. And, and here's the thing. I've committed to Delta and it's the bothersome part, you know, and again, I'm guilty of this. No corporation cares about you. You know, the loyal. To call it a loyalty program is insane. Now I do think this is because there's no Mr. Or Mrs. Delta if the company had like an actual owner. I think this is the. I think we're living in this era of these companies are so big and owned by so many, you know, by stockholders that you are just a number on a page. And so you feel like, why would I even commit to this? This has done nothing for me. If this, if my commitment to this company has. Has done me nothing in this moment, when will it do? And listen, I used points and I used miles based on things that I have earned. So though I had a right to use those points and miles to not have them reimbursed like I should be reimbursed for the first class ticket that I use miles to buy all of those because I didn't miss it because of me. I missed it because your tools that are used to get me on that flight let me down. So the supervisor comes on. I now have to repeat the whole story. The supervisor says, we cannot. They give me this explanation that really bothered me. They go, the bags, the app, the lounge aren't run by us. They're run by other companies. So you have to write a full report on our website to be able to see so that someone here can submit those to complain about those companies. It's like, no, no, no, no, no, you can't. That, that to me is an explanation that like, no CEO would be cool with. Like, oh, you get all the credit when things go right and then something goes wrong. You go, oh, those aren't our companies. We're not involved with the app. Those are the coders fault. Oh, no, we're not involved with the lounge. That's the person who works at the desk. No, no, no. You're either Delta or you are 17 different companies. What is it? Call the app something else. Call it the flight app so that I can complain to them for not writing boarding. Call it, you know, they're, they're saying the baggage claim, that, well, that's not under us. That's through the airport. No, no, no, you either. If I'm buying a ticket from you and you have all these things under your, under your umbrella, you are the one I'm. And so now I have to like make. I, I now have to become this, you know, this. I have to make a form. This has to be my job. And it was weird that the supervisors I spoke to, they were like annoyed with me. Like, that's not us. And, and it's like, don't complain to us. We can give you the 200 bucks for whatever. And at that point I just went, I guess, okay, thank you. So there's nothing you can do. She goes, well, if we give you the $200 or the 20,000 miles, it will show that we've helped you and that will go against your argument with the people that are in our companies. Well, how does it go against my argument with them if they have nothing to do with you? How is that possible? So that's it. That's my complaint. I'm so angry about that. I guess I'm angry because I feel used. Oh, we're this, you know, oh, you know, oh, thank you, Delta diamond people. Thank you for, you know. And you go, well, no, you don't give a. About them. You, you care about them. You, you know, about me, you know, continue to deal. And it's like, also, where am I going to go? That's the part that really gets me annoyed. You know, I gotta, like, would I move all my miles to United? And then who's gonna care? They're not gonna care. That that gets no one but me. That makes my life worse off. Ticked off Tuesday, every Tuesday on the J Train podcast, I got three complaints. Before I get into the complaints, we are sponsored. Nutruful. If you want amazing hair in time for summer, Nutrafol here. Nutruful is here to give you the locks of your dreams. Nutrafol is the number one dermatologist recommended hair growth supplement brand trusted by over 1 million people. See thicker, stronger, faster growing hair with less shedding in just three to six months with Nutrafol. Nutrafol knows that hair can shed for different reasons. Nutrafol's multiple formulas make it possible to pick the one just for you. So I do not use Nutrafol. My mom does. She keeps getting it again and again. She has seen a difference. I have seen a difference. It is. And I think that's a confidence builder. And here's the beautiful thing about Nutrafol. What's good for you is not good for my mom. What's good for my mom is not good for you. They have different types for different people. Okay, so. And here's the other thing. Before you go to the other options, there are other hair options. You can fly to Turkey and get a whole new do. I would want to do this first. I would want to take the Nutrafol route to see if this, which is you can get started without a prescription. Okay, this is, I would start this route and then you can do those other routes. But I would say that my mom has seen a difference and I think, you know, there's no tougher customer than my mom. Start your hair growth journey with Nutrafol. For a limited time, Nutrafol is offering J train listeners $10 off your first month subscription and free shipping. Neutropul.com promo code Feather find out why over 4,500 health care professionals and stylists recommend neutral for healthier hair. Nutriful.com spelled n u t r a f o l.com promo code feather nutraful.com promo code feather so that's our one sponsor. Go to the description of this episode and you can find all the sponsors. Just whatever episode we're on, go to the description if they can help you. We want you to use the promo code and that helps the show that you now you've supported the show. Other ways to support the show, subscribe to the YouTube. I just put up a new video from the Today show in Australia. Go to my YouTube you can also join the patreon and you can also share share the show. Hi Jared, big fan of you up and J train makes me feel like I'm shooting the shit with a friend. That that is the goal here. I have a complaint slash moment over here. I will try our best. My boyfriend, I live in a walk up building built in 1903 in a railroad apartment. Okay if you're not familiar with a railroad apartment and I'll explain it best as I can. I mean I can maybe I'll leave that to Google railroad apartment because I I know here's AI a railroad apartment also known as a railroad flat or floor through apartment is apartment layout where your rooms are connected in a line like train cars, hallways a common feature in older buildings in cities like New York. I I lived in a railroad apartment that you walked in the door, you could go left in the kitchen. It was the kitchen and you go right. I don't know if mine would be a railroad. Mine was somewhat of a railroad apartment. If you went right, you'd go to the living room and then the bedroom. So this is I. I've seen these before. It. It is a different type of it. Listen, New York is a different way to live. So my upstairs neighbors, quiet couple with no kids and I recently got a long message from our neighbor, let's call him Bob, complaining about noise in the middle of the night and early mornings. My boyfriend and I have started jobs and are usually not up before 8. My boyfriend and I have standard jobs and are usually not up before 8 and go to bed around 11. I would think you were the upstairs neighbors are the same. There's no universe where someone would think we're loud. After a long back and forth in the group chat, we figured out Bob is bothered by footsteps when we go to the bathroom at night, even though he's wearing earplugs and has a sound machine. Bob says the issue began last January 2024 and the sleep deprivation is now affecting his health. The upstairs neighbor and I are on the same page that we can't do much about this and it's just the quirks of city living. We have rugs in every room and wear slippers. See, that's the important part. The rugs. Now that's a big part of like whether you hear footsteps above or below you. If you have rugs, you've done as much as you can. What would you suggest we do If Bob keeps complaining, sincerely, not heavy footed betch to me, you've done, you've done more than you have to do. The rugs is the only answer. If you have a, if you have one of those, even if it's not a full rug, if it's the oh, little sneezy here, to me, you, if you look at Bob and you go, hey, Bob, the floors have rugs on them. We wear slippers. We're trying our best. That's all we can do. When what's bothersome about what Bob's doing is. And this is kind of how people engage in this day and age. And this is annoying. I agree with you. I don't, honestly, my advice to you is, Bob, we have put down carpets, we have worn slippers. We're trying our best. Here's a picture of the rug I have put down. As you can see from bedroom to bathroom, there is carpeted floor. And that is the best way to kind of combat this footstep issue. If you have any other ideas, please let me know. But I have tried my best. That would be my text to him now. He can get back to you. You know, at this point, because I live in the solution based world. I am a solutions guy. Listen, we can get, I'm angry at Delta, the solution. I got to write out that form. Fine, I'll go from there. If I'm texting Bob on the group chat and I would kind of like get together with your other neighbor who agrees with you and go, hey, can you send, let's send a picture together. We have both, hey, Bob, we discussed this. We both put down rugs. We have figured out that we don't really leave before 8 or after 11. So it must be when we're going to the bathroom, there's rugs on the floor. That is what combats us. And if you have any other ideas, please feel free to let us know. Now, if Bob's idea is don't go to the bathroom at night, sorry, Bob can't really promise that. Good luck with everything. What bothers him about Bob. And this is how people kind of engage with each other. The Internet has taught us, the Internet has taught us the only way to argue with someone is to make yourself the moral. Take moral high ground. When Bob says it's affecting my mental health, affecting my health, what are you going to say? I don't give a fuck about your health. He is using Internet taekwondo. The Internet taekwondo is take the position that cannot be said out loud. That cannot be. That cannot be Fought out loud. Hey, my health is affected by you walking to the bathroom. Well, Bob, I don't give a fuck about your health. People got to go to the bathroom and that's just the way the city goes. That's a cold answer that he's inviting you to give. But it is the answer. Life's unfair. Sorry, Bob. Maybe you should move out. Maybe you're not made for this type of living. That's the cold answer. And that is the move of. It is an Internet move we figured out. Oh, I can't really get into nuance and context. I'll just take the moral high ground. That's what Bob's trying to do, and that is annoying. Well, it's hurting my health. Maybe you shouldn't live in the city, Bob. Well, I can't move out. I can't afford to. Well, again then you got to deal with the footsteps. Life isn't fair. That's kind of the position he's putting you into. Which again, none of us want to be the cold dickhead. But when you go, well, do you care about my health being affected? You're put at a yes or no question. I guess not. I care about going to the bathroom at night and I'm doing the best I can. Ooh, I'm annoyed for you. JTrain podcastuma.com youm can send in your ticked off Tuesday to jtrain podcastmail.com or you can sign up for Patreon. They get first dibs. These are all ticked off Tuesdays from Patreon subscribers. Jared My ticked off Tuesday is about the doordash digital gift cards. I don't like gift cards in general. I'm out on gift cards because it seems like a way that lets these companies hold your money and no one ever uses them. I had a string of life events happen where people were gifting us doordash cards. Birth of a baby moving death of a parent and one friend gave a digital card. See, it is, it's interesting because in times like these and these are all the events that you would receive the let us get you dinner gift and I'm putting up quote fingers birth of a baby. Hey, let me take something off your plate by putting something on your plate moving hey, let me make this movies your let me buy you your first dinner when you get here's a digital gift card. Hey, I know you lost a parent and you can't even think of cooking dinner. Let me get you, let me, let me get you dinner tonight. That's this is how people and so all these make sense. A few months went by and I remembered about the digital digital card and went to redeem it. A few minutes later, my friend texted me and said, you know me, I'm nosy and just need to know what you're eating tonight. I did not know. This is annoying. Oh my God. I'm. This is a great ticked off Tuesday. I did not know that doordash notified the sender when you redeem the card. I wouldn't have known this either. I'm annoyed at doordash. I'm annoyed at your friend. Like, just let this happen. What do you want to know that I eat, you know that I eat like a pig on a Tuesday night? You know, like, what do you want to know that I got $700 of Chinese food on a Monday because I wasn't feeling great. It did not bother me that this friend asked what we were eating. I'm bothered by the friend. That is not the complaint. That's my complaint. The friend ignore it. I'm nosy. Would you eat with my money? It's almost like I already thanked you. I already thanked you for the gift card. I already, you know, what do I got to do? Like triple thank you. In fact, I love telling them what they gifted us. I you're nicer than me. The complaint is that now that I know this, I know that digital gift cards I have sent to my friends haven't been used yet. So you oh, this took a direction that I didn't see coming. I. It is annoying to know your money is just floating out there and they never even redeemed it. I sent $100 gift card to my friends who twins the same month we had our baby 10 months ago. And I can't help but keep thinking, damn, when are you going to use that gift card? I mean, now you're the nosy friend. I I that wouldn't bother me at all. I to me, I'm just happy that I'm checked off the list of people who gave the gift. Like I don't want to be known as the non gift giver. Like once the gift is given, I'm like, thank God I'm off the list. I'm not the person who forgot to give you. I, I know for a fact that I have friends that I have just forgotten to get them a gift for their wedding. I just forgot. And I know they're out there. I know. And I'm not sure how much they remember, but I feel bad about it. Like I just, I don't know who it is. There's not even a friend coming to mind. But I'm just know that there's a friend out there, like. And Jared never gave us a wedding gift. And I'm like, I would do anything to know who those people are. So I can just send them the gift. Now to me, you and I, we don't agree, but I empathize with your being annoyed. You're like, hey, I got you this gift. I want to know it's being used. And you'll catch me dead before I bring that up. I sent $100 gift card to my friends and had had twins the same month as our baby 10 months ago. And I can't help but thinking, keep thinking, damn, when are you going to use that gift card? And you will catch me dead before I bring that up. Anyways, thanks for the haas. We love seeing you live in Omaha. Thank you very much. Best avoyer for your food order. It's funny, like, to me, the friend, hey, what'd you get? I'm a little nosy. That friend's annoying to me. But I, I think it's. I, I agree with you. Where it's like, okay, I got you this gift card. Now I know you get a little message when, when they've used it. Why aren't they using it? And here's I, I wouldn't be annoyed by this. I can, I, I, I validate your, your feelings. Here's what would annoy me. Do they know I got them a gift? Maybe they, maybe they didn't get it. Like, this is like, I'm, I would be more concerned with like, did do they know I got them the gift? Are they sitting there going, wow, Jared didn't even get us a baby gift and we got them a baby gift. Like, like, do they know the hundred dollars exists? That would be more my concern. I need them to know that I got them the gift. J Train podcast at gmail dot com. One more to go. Ticked off Tuesday. Every Tuesday on the J Train podcast, I have a ticked off Tuesday. I cannot stand the new intros that podcasts are doing. Okay. Where they do a little blurb. Oh, yeah, yeah, yeah, yeah. This is a big thing now. It's from YouTube. I'll explain it. Where they do a little blurb of the upcoming conversation. The podcast as the introduction. I think we do this for you up now. It confuses me because I think that maybe I didn't catch one. Podcast ended and another one began. Then I realized that that's just their introduction. I Want to hear a fun jingle intro? I appreciate you. Jared started the podcast last Wednesday with the train horn. And welcome to the J Train Podcast. I love that one. I also like the songs from Mailbag Monday and Ticked Off Tuesday. That's what I want to hear. Not that. Not what's to come in the conversation. I don't know who decided that was what attracts listeners, but it drives me crazy. This is. I listen. I agree with you. And it's going to be for a different reason. The podcast game keeps evolving. I started J Train Podcast what used to be called the TFM podcast, I think 12 years ago now. And it has different iterations and we've made changes over the years. One change goes from the TFM podcast to the J Train podcast went from once a week to twice a week. We tried the studio version. Now I'm daily. This is again, you evolve and you change. And the evolution and the change always is in service of. We want to find more listeners. I want more. More ears. I want more people to listen. That's always my goal, to make a better show that finds more people. But you can't forget about the people that you serve. And what you're explaining is because of YouTube, now all these podcasts are trying to go to YouTube. I am included in that game. You up. We are really making an effort to find YouTube people. I do think sometimes the YouTube efforts are. And because on YouTube, they tell you, like, with those big, you know, they. Basically what they found is that you can get more viewers if you have this like, big, you know, if you preview with a joke that was from the show, the U to me, you do that for the YouTube, then you don't do that for the podcast. I think what. What happens is, is you're forgetting about the listeners in service of these watchers that don't even exist yet. You're trying to find new watchers. And that's a different thing. YouTube and the listening experience and the watching experience are two totally different things. So I'm with you on the listening version. It seems stupid to annoy your listeners to try and find a viewer because I'm with you. I think it doesn't work. When you turn on a podcast, you do want to be, like, brought in. I'm a podcast listener, so I understand where you're coming from. I'm not a YouTube watcher, so I don't really. It's hard for me to, like, speak for the YouTube watcher. I can speak as a listener that if I. When I turn on the show. And it's like. And it's like, all of a sudden I'm in the middle of a joke. I'm like, I didn't need this. I opted in with YouTube because of the algorithm and because of the way the videos are on the right side of the screen. I do understand. Hey, here's a little. Like, here's a little taste of what you're going to get for someone who's never watched the show before. So my complaint and the way I would. I agree with you, this doesn't work for the listening experience. I do think the song intro, the hey on la. I think it would be better to do on Last. Last. On the last episode of the J Train podcast and then doing a bit that was on the last one that works better. And I listen to the Tony Kornheiser podcast and he does that, like, where they do a little blurb from the previous episode, a laugh line, something that got a laugh on the last episode. They'll play in the beginning, and then you're brought into the show. The music brings you into the show. A show that you've opted into listening to. So there's no need to have this. Like, here's what you're gonna get. You're like, I know I'm gonna get there. It's kind of like getting ahead in the book. Like, you don't want to read chapter three. I want to start with chapter one. So I'm with you. I think this is annoying. I think it is because these podcasts are trying to double up. We're trying to find new listeners and watchers and trying to do less work. And it's like, no, no, no. You have to edit a podcast to be a podcast, and you have to edit a YouTube to be a YouTube. And I will bring this complaint to you up. I'll. I'll see. Because I think we might be doing this, and I think that's wrong. All right, Ticked off Tuesday, back next week, boom.