In this solo episode, Lizzy Dawson explores the topic of client retention in pediatric allied health and why it should be seen as a matter of clinical leadership, not just administration.

After reviewing patterns inside her own clinic, Lizzy shares what she discovered about why families disengage from services and where clinics often “leak” clients — including school holiday transitions, funding gaps, and clinician turnover. She explains how better systems, clearer communication, and stronger clinical goal setting can help improve retention and support more consistent progress for children.

Lizzy also highlights the importance of helping parents understand the functional outcomes of therapy, building meaningful relationships with families, and ensuring goals are emotionally relevant and clearly communicated.

This episode offers practical insights for allied health clinicians and clinic owners who want to strengthen client engagement, improve continuity of care, and build more sustainable pediatric services.

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If this episode resonated with you, share it with a colleague working in pediatric allied health.

Emily Mackie

Website: www.emilymackie.com.au

Instagram: @emilymackie.speechie

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Lizzy Dawson

Website: www.lizzydawson.com.au

Instagram: @lizzydawson_

#90 Why Families Disengage from Therapy And How Clinicians Can Change That