Podcast
Clinic Gym Radio
Hosted by Dr. Josh Satterlee · EN
Are you a Chiropractor or Physical Therapist working long hours, worrying about lower repayments, and missing out on quality time with your family? You can DOUBLE your income, without working more hours, by adding a gym to your practice. Clinic Gym Hybrid Solutions shares success stories, and how you can be on your way to freedom in as little as 6 months.
11episodes
Episodes
Newest firstAll episodes
Building Your Clinic Gym Through Communities
Sep 24, 202400:29:25Tap to summarizeToday Josh is sharing his revelations from a recent event where he was asked to speak on patient communication. This particular conference was chiropractic–specific, and the vendors spoke on additions to their practice that could add value and create community. Josh explains how the clinic gym model creates a community effortlessly and the advantages this has for your patients and your business. “I have never seen a place within a gym better than 6 or 8 people sitting on foam rollers to start the class. That is where community is built the most.” - Dr. Josh Saterlee Topics Covered Include The types of vendors at this conference and the idea they were selling. The community aspect of fitness and the psychological effects at play. Tips for creating a community in your clinic g An underutilized strategy within the clinic gym model and why it works. The two most important things to keep people coming back. How the clinic gym model inherently produces a tight-knit community. How you can use your gym for unique community events. Tips for making the gym experience extra special—and why it’s worth it. Different ways you can use the holidays to bring your community together. How a little setup effort can go a long way for gym members. How the clinic gym world has changed and why it’s even better today. Why it’s easier to sell a gym with a community-based approach. Examples of where building a tight-knit group has worked to improve sales. Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127
Transcribe →Serving Clients Over Selling Products with Ildi Arlette
Sep 17, 202400:57:49Tap to summarizeToday our guest is business consultant Ildi Arlette, one of the most popular med spa consultants in the world. So often these days, Ildi is noticing that businesses are forgetting the most important objective in their business: providing a solution to the client. Investing and nurturing your team is so important if you want them to sell your business with every client interaction. “Unfortunately, our online world and social media world has tricked us, and shown people, I think, a very artificial impression of what these tools, methods, systems, approaches, and concepts will do for them.” - Ildi Arlette Topics Covered Include Why med spas tend to have an incredible patient experience. The reason what you do isn’t that important (and what matters more). Common issues that get in the way of business growth. How mentors helped Ildi become the consultant she is today. How some med spas expand beyond the stereotype. The conflict between serving and making money, and how to make both work. Why everybody in your business is a salesperson and what that means for your business. How long you should be working with your next coach or tool. The place for product-specific knowledge versus core skill education. The role of the person at the front of your business and how to support them. Why raises aren’t always the answer to investing in your team. How long it actually takes to build a strong, thriving practice. How being proactive and prepared can save you in the most difficult situations. Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127
Transcribe →Strength Training with Teenagers
Sep 10, 202400:39:21Tap to summarizeIn this episode, we’re talking about strength training with teenagers and the four lessons you should know when working with young people. Teens have some great advantages in the gym. There is a lot of opportunity to learn and gain a sense of agency, plus they recover quickly. At the same time, they need the right amount of guidance to fill the gaps of what they don’t know so they can make the most of their exercise routine. “It’s important to find out what they want to do and what they’re motivated by so they can get after it.” - Dr. Josh Satterlee Topics Covered Include The importance of emphasizing recovery with young people. How social media and YouTube influences young people in the gym. Why you should allow teens to do a bit of what they want to in the gym. Thinking long-term when working out with young people, especially your kids. How explaining the “why” behind what you do can help young people. Why taking into the social dynamics of a teen matters when helping them with their goals. How providing education helps you stand out from other sources of information. How the way you look isn’t always correlated with genetic performance. Tips for teaching teens technique and the difference it makes. What pushing a teen should (and shouldn’t) look like in the gym. Why it’s important to balance independence and safety in the gym. What a shift towards loving the gym might look like in your teen. Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127
Transcribe →Using Goals to Add Members
Sep 3, 202400:19:44Tap to summarizeToday we’re talking about adding members to the gym, including the best ways to go about it and guidance on what that process should look like. The most important thing you can do is frame your suggestions around their goals. Remember, that’s the whole reason they came to see you in the first place. If you understand your clients and they feel understood by you, you’ll find it easier to motivate them. “If you keep asking why, you’ll often peel back the BS they’re putting in front of it to the real reason they’re in there.” - Dr. Josh Satterlee Topics Covered Include The most powerful (and easy) things you can do to get people into your gym. Why setting goals is so important yet often overlooked. What to focus on with your patient (and what takes the backseat). How to upsell existing patients on a gym membership. The types of interactions that might lead to losing a patient. Other examples of goal-driven care. The importance of asking “why” during your conversations with patients. What to say to anchor your clients and motivate them when they need it. How making your patient feel heard and understood builds trust. Questions you can ask to dive deeper and why it matters. The importance of establishing goals with your patients early. How you can use a patient’s goals to explain their treatment plan and keep them on track. Examples of how you can state back a person’s goals successfully. How serving a patient’s goals will always help you build a better business. Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127
Transcribe →How Clinic Gym Owners Can Avoid Getting Screwed in Their Next Commercial Real Estate Deal - Colin Carr
May 28, 202400:59:31Tap to summarizeIn this episode we’re welcoming Colin Carr. Colin is the Founder and CEO of CARR, a leading provider of commercial real estate services for healthcare tenants and buyers. Colin has dedicated the last 15 years specializing in commercial healthcare real estate. Today, he shares tons of tips for successfully navigating real estate deals and lease renewals for clinic gyms and other similar practices. “If you have an expert who’s handling the process, they’re going to set the tone from the very beginning.” - Colin Carr Topics Covered Include Colin’s background in real estate and what he specializes in. Why it’s important for healthcare professionals to be represented by a real estate professional. The difference between a landlord and a listing agent. How healthcare real estate is unique, plus the most common pitfalls to avoid. Why lease renewals go wrong and how to avoid having it happen to you. How to protect yourself when negotiating a proposal. What Colin revealed to one of the first clients he helped negotiate a healthcare deal with. What to look for in a property’s lease rate, structure, and terms. What to know before you start building out and constructing a new space. The financial and business aspects you need to address during negotiations. How a real estate attorney can help you with your lease (and why a broker can’t do it). When it’s okay to go for a longer lease and how it can be beneficial. Why you shouldn’t sign off on your renewal options without really reviewing them. What build out allowance is and what you need to know about it before you make a deal. Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127 CARR: https://carr.us
Transcribe →How Motivational Interviewing Can Improve Your Clinical Outcomes with Katie Hartlieb
May 21, 202400:53:25Tap to summarizeDr. Katie Hartlieb, the Professor and Program Director in the Functional Nutrition department at Parker University, joins us in this episode. Dr. Hartlieb shares her in-depth knowledge about Motivational Interviewing, a style of human-centered communication designed to empower someone to help them move forward in making positive changes. She explains all about how it can be utilized to provide better outcomes for clients. “It’s not uncommon for someone’s ‘why’ on visit #1 to be very different from their ‘why’ on visit #5.” - Dr. Katie Hartlieb Topics Covered Include Why some of the most engaged clients fail to follow through on your recommendations. How Katie came across Motivational Interviewing. The multi-disciplinary team that Katie worked with and what they worked towards. How Motivational Interviewing works and why it’s so beneficial for clients. Uncovering a person’s desire to change and how it can propel them forward. The unique motivations that adolescents have to pursue change. How helpers tend to approach conversations, along with how they can do better. Why motivational interviewing brings relief to both people within the conversation. Where this type of interviewing came from and what it honors. Types of evoking questions used in Motivational Interviewing. Why charting is a part of Motivational Interviewing and how it supports the process. One of the most powerful ways a provider can help facilitate change. The best places to learn more about Motivational Interviewing. When these conversation tools should be used (and when they shouldn’t be). Different types of reflections you can use in Motivational Interviewing. Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127 Email Dr. Katie Hartlieb: kathrynhartlieb@parker.edu
Transcribe →Leveraging Virtual Assistants for Practice Mastery with Dr. Julie Durnan
Apr 16, 202400:34:51Tap to summarizeIn this episode we’re welcoming Dr. Julie Durnan, CEO and Founder of Ginger Desk, to explain the transformative impact of virtual assistants in healthcare. We’ll hear about how Ginger Desk is streamlining clinic operations and enhancing patient care by training virtual assistants to handle administrative burdens, allowing clinicians to focus on delivering personalized patient experiences. “If you don't have an assistant, then you are the assistant.” – Dr. Julie Durnan Topics Covered Include Why leveraging digital assistants is so beneficial for modern medical practice success. How Dr. Durnan's innovation earned her the Innovate BC Women-Led Venture Prize. Why cost-cutting is just the beginning of virtual assistant benefits in healthcare. How Ginger Desk emerged as a solution to pandemic-induced operational challenges. How virtual assistants can significantly improve staff retention and patient experiences. Why systematic precision combined with personal care elevates healthcare services. Why creating unforgettable patient moments matters for practice growth. How Ginger Desk empowers clinicians to focus on direct patient care. Why meticulous procedures and systems are key to transforming good clinics into great ones. How virtual assistants enable scalability for practices at all professional stages. How virtual assistants help maintain a professional image for healthcare providers. Why best practices learned from various clinics enhance overall VA service efficiency. How VA services address labor challenges and high turnover in healthcare clinics. Why a well-documented system allows consistent delivery of high-quality service. Ginger Desk: https://gingerdesk.com/ Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127
Transcribe →Maximizing Healthcare Profits through Engaged Communities with Lee Kara Friedlander
Mar 5, 202400:57:01Tap to summarizeToday Josh is alongside Lee Kara Friedlander to examine the realm of online courses and communities within the healthcare and fitness industries. They share strategies for creating engaging content, building profitable online programs, and fostering a sense of belonging in digital spaces. The success stories of Amy Porterfield and Adriene Mishler are used as benchmarks for sustainable business growth through community interaction and education. “The beauty of the community design is that once it's up and running, you've got people engaging, you've got people commenting… You have less you have to do all the time.” – Lee Kara Friedlander Topics Covered Include How online courses and communities can transform healthcare and fitness businesses. Why continuous engagement and recurring income are critical for sustainable business models. How expert guidance through life changes, such as prenatal and postpartum care, enhances customer service. Why a strong online presence and authentic community interaction are essential for profitability. How personal touch and expert insights elevate authority and appeal to audiences. The importance of SEO, the customer journey, and multiple touchpoints in resonating with your audience. Why leveraging professional qualifications can impact lives and lead to a desired lifestyle. How crafting a content strategy that stands out in crowded markets can drive success. The role of community engagement in fostering growth and simplifying content creation. How recognizing and rewarding active community members can build a sense of belonging. Why establishing a reliable content creation cadence is necessary for maintaining an active community. How defining your target audience, or avatar, focuses your business and community efforts. Preloading your community with content to create an inviting atmosphere. How involving ideal clients early on can foster active participation and a vibrant community. Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127
Transcribe →Advancing Chiropractic Services Through Virtual Assistants and Team Synergy with Dr. Allen Miner
Feb 27, 202400:52:49Tap to summarizeDr. Allen Miner, the CEO of Chiro Match Makers, joins us in this episode. We’ll hear about strategic team building with Chiro Match Makers, the growing popularity of virtual chiropractic assistants, and how assessing different behavioral profiles can help you make staffing decisions in your practice. “The more you can specialize in what you like, the more you can keep your team specializing in what they like.” – Dr. Allen Miner Topics Covered Include Why integrating exercise with chiropractic healing combats musculoskeletal pain effectively. Why virtual chiropractic assistants can be key to practice efficiency and growth. How team building with Chiro Match Makers aligns with clinic values and style. Why cognitive and behavioral profiles are crucial in forming successful chiropractic teams. How specializing and outsourcing tasks can attract “A players” to your clinic. Why detailed systems and protocols draw in top talent over high salaries. How virtual assistants from abroad can enhance in-house staff performance. Why strategic staffing includes utilizing on-site and off-site personnel. How delegating administrative tasks improves patient engagement and experience. How technology enables secure and efficient remote work for off-site teams. Why assigning work based on individual strengths fosters business growth. Why email marketing segmentation by patient engagement levels is effective. How investing in quality staff translates to improved operational efficiency. Why sports science video analysis can be offloaded to skilled virtual assistants. How practice management evolves from traditional roles to remote support models. Why pre-evaluating potential hires ensures they fit the practice before interviewing. Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127
Transcribe →Elevating the Healthcare Experience Using Responsive Virtual Services with Jenn Collins
Feb 20, 202400:37:00Tap to summarizeToday we’re welcoming Jenn Collins to discuss the integration of trust and technology in healthcare. We’ll talk about how remote reception services can enhance patient care by facilitating responsive communication and streamlining clinic management, along with the benefits and challenges of virtual receptionists and their impact on patient trust. “You might need a receptionist to be on the line to give them the door code to get in, but that can happen from anywhere. They don't need to be sitting at the front desk.” – Jenn Collins Topics Covered Include Why two-way communication is crucial for building patient trust. How remote reception services streamline administrative tasks in healthcare. Why virtual receptionist services are pivotal in the evolving landscape of healthcare. How a personalized touch from virtual receptionists can improve patient service quality. Why moderate client volume practices benefit most from virtual receptionist services. How remote reception services provide psychological comfort to patients. Why virtual assistance reflects positively on a practice's reputation and efficiency. How the integration of technology reduces healthcare practice overhead costs. Why responsive communication is essential for addressing patient concerns promptly. How virtual receptionists can improve the patient experience at medical check-ins. Why human interactions with receptionists are still valued over digital systems. Why virtual receptionist services need to integrate effectively with EHR systems. How virtual receptionists enhance clinic operations by enforcing policies. Why hiring and retaining a younger workforce is challenging in modern healthcare. Why leveraging professional capabilities is essential for career advancement. Why embracing advanced communication technology is crucial for modern healthcare practitioners. Learn more about the Clinic/Gym model: https://clinicgymhybrid.com/ Grow your clinic with our software platform: https://trustdrivencare.com/ Join the Clinic/Gym Hybrid discussion Facebook group: https://www.facebook.com/groups/1089660424448127
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