Podcast
The Pineapple Perspective
Hosted by Troy Hooper · EN
What would you say if we told you that every business is in the hospitality business?
Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy's experience, insight, and straight talk - listeners will walk away with a plan of action that's right for them.
If you feel you have deployed a unique hospitality tactic to your business, reach out to be a guest.
For more information on Troy Hooper and Pepper Lunch, visit:
https://www.krpusa.com/ and https://www.pepperlunchrestaurants.com/
20episodes
Episodes
Newest firstAll episodes
031: Adapting to the Restaurant Industry’s Digital Evolution with Carl Orsbourn
Dec 19, 202400:45:11Tap to summarizeIn this episode of The Pineapple Perspective, Troy Hooper welcomes Carl Orsbourn, a leading expert in the digital evolution of the food and beverage industry and co-author of two influential books: Delivering the Digital Restaurant and The Path to Digital Maturity. Carl shares insights into how restaurants, from small independents to global chains, can adopt technology and AI to streamline operations, improve customer experience, and optimize profitability. The conversation covers the complexities of implementing a modern tech stack, the role of AI in enhancing operational efficiency, and the importance of hospitality in creating meaningful customer connections. From Carl’s transformative experiences in the retail and restaurant industries to his thoughts on the future of AI-driven solutions, this episode is packed with actionable advice for restaurateurs aiming to stay competitive in a rapidly changing landscape. Topics Discussed in the Episode The importance of embracing hospitality across all business types. How digital transformation reshapes restaurant operations and customer experience. Navigating the challenges of technology adoption in restaurants of all sizes. The future of AI and automation in enhancing labor efficiency and decision-making. Insights into global hospitality and the evolving role of personalization in dining. Connect with Carl Orsbourn: Carl Orsbourn - Invisible | LinkedIn www.thedigital.restaurant Podcasts | Delivering Book The Digital Restaurant | LinkedIn The Digital Restaurant (@thedigital.restaurant) • Instagram photos and videos The Digital Restaurant - YouTube thedigital.restaurant - DeliveringTheBook The Digital Restaurant (@LearnDelivery) / X Delivering the Digital Restaurant This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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030: Building Hospitality in Tech: Avi Goren on Marqii’s Mission
Dec 12, 202400:41:14Tap to summarizeIn this episode of The Pineapple Perspective, Troy meets with Avi Goren, co-founder and CEO of Marqii (Mar-KEE), a digital operations platform revolutionizing the restaurant industry. Avi shares his journey from growing up in a family that cherished hospitality to launching a tech company designed to simplify the lives of restaurant operators. With a background at Yelp and a passion for food and service, Avi has built Marqii into a tool that empowers restaurants of all sizes to streamline their operations, manage online reviews, and optimize their digital presence. Join us as we explore how Avi's personal experiences shaped his philosophy on hospitality, the evolution of Marqii, and practical strategies for enhancing guest feedback and local SEO in today’s competitive landscape. Topics Discussed in the Episode: Avi’s definition of hospitality and how personal experiences shaped his career in the restaurant industry. The founding story of Marqii and its evolution from a specials-focused app to a comprehensive digital operations platform. The importance of guest feedback and strategies for responding to reviews to improve customer loyalty and SEO. How accurate and consistent data across digital platforms boosts local search engine visibility for restaurants. Marqii's role in simplifying digital operations and providing hands-on support for restaurant operators. Connect with Avi Goren: Website: Marqii Avi Goren - Marqii | LinkedIn Marqii | LinkedIn Marqii (@getmarqii) • Instagram photos and videos Facebook: Marqii Marqii - YouTube This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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029: Chef Nikki Newman on Hospitality, Culinary Innovation, and Local Sourcing
Dec 5, 202400:32:41Tap to summarizeIn this episode of The Pineapple Perspective, Troy sits down with Chef Nikki Newman, a culinary veteran with a passion for regional sourcing, community impact, and creating unforgettable dining experiences. They discuss her career journey from casual restaurants to high-end resorts, her innovative approach to creating localized menus, and how embracing health-conscious practices like gluten-free options has reshaped guest experiences. Nikki shares her philosophy on hospitality, rooted in her childhood memories of family gatherings, and provides insights into navigating challenges in the food and beverage (F&B) industry, including the rise of ghost kitchens and virtual brands. Topics Discussed in the Episode: Nikki’s journey from casual dining to fine dining and resort kitchens. The importance of creating regionally inspired, locally sourced menus in hotels and restaurants. How incorporating health-conscious practices, like gluten-free cooking, benefits both guests and businesses. The challenges and opportunities of integrating ghost kitchens and virtual brands into hotel F&B programs. Strategies for balancing creativity with scalability in hospitality-driven culinary programs. Connect with Nikki Newman: www.chefnewman.com Nikki Newman - Chief Culinary Officer - Board Member - nurish | LinkedIn https://www.twitter.com/Newman7Nikki @nikkinewman7 • Instagram photos and videos This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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028: Building a Scalable Franchise Model with Mike LaRue from Angry Chickz
Nov 21, 202400:41:39Tap to summarizeIn this week’s episode of The Pineapple Perspective, Troy welcomes franchise expert Mike LaRue, who shares his journey from direct marketing to becoming a sought-after leader in restaurant franchising. They discuss the essential components of building a sustainable franchise model, balancing growth with culture, and why understanding hospitality is crucial for long-term success. Mike recounts his early career in franchise sales, his pivotal inspiration from Simon Sinek’s “Start With Why,” and how he applied those lessons to help brands like Halal Guys and Angry Chickz thrive. Mike also talks about a few key challenges in franchising today, the importance of franchisee culture, and avoiding common pitfalls when expanding a brand. Mike provides insights on what makes a successful franchisor and franchisee partnership, emphasizing the need for strong operator experience, a people-first culture, and strategic growth. The discussion rounds off with a spotlight on Angry Chickz, a Nashville hot chicken concept where Mike currently serves as Vice President of Franchise Development, and their impressive growth fueled by 25 corporate stores. Topics Discussed in the Episode: The importance of hospitality in building memorable brands Key lessons from Mike LaRue’s career in franchise development Challenges and opportunities in scaling restaurant franchises Angry Chickz’s journey: from humble beginnings to a national brand What makes a successful franchisor-franchisee relationship Connect with Mike LaRue: Mike LaRue - Angry Chickz | LinkedIn www.angrychickzfranchise.com Angry Chickz - Feed Your Hangry (@theangrychickz) • Instagram photos and videos The Angry Chickz - Facebook Angry Chickz Official 🐥 (@theangrychickz_) | TikTok This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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027: Redefining Hospitality Branding & Marketing with Sebastian Stahl
Nov 14, 202400:40:54Tap to summarizeIn Episode 27 of The Pineapple Perspective, host Troy Hooper welcomes Sebastian Stahl, founder of Breadth Marketing, for a discussion on redefining restaurant branding and marketing. Sebastian delves into the critical role hospitality plays in creating human connections, how a strategic brand vision helps businesses thrive, and the common challenges restaurants face when aligning brand identity with evolving customer expectations. He highlights actionable insights and data-driven strategies restaurant owners can implement to strengthen their customer base, adapt to market trends, and build lasting brand value. Together, Troy and Sebastian share industry-tested methods on leveraging restaurant events, maximizing private dining opportunities, and balancing customer preferences with operational efficiency. Topics Discussed in This Episode: The role of hospitality in cultivating lasting customer relationships Strategies for aligning restaurant branding with target demographics Practical approaches to maximizing revenue through private events and catering Understanding the importance of adaptable, long-term brand strategies Insights on balancing operational efficiency with consistent brand messaging Connect with Sebastian: Website: www.breadthmarketing.com Instagram: Breadth Restaurant Marketing 🍴 (@breadthrestaurantmarketing) • Instagram photos and videos LinkedIn: Sebastian Stahl - Breadth | LinkedIn Facebook: Breadth Marketing YouTube: https://www.youtube.com/@breadth2836 This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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026: How Gaming and Hospitality Intersect: A New Era of Brand Loyalty with Devour’s CEO Shelly Rupel
Nov 7, 202400:39:07Tap to summarizeIn this episode of The Pineapple Perspective, host Troy Hooper dives into the innovative intersection of hospitality, gaming, and technology with industry leader Shelly Rupel, co-founder and CEO of Devour. Together, they explore how the worlds of hospitality and gaming are merging in creative ways, providing new opportunities for restaurants to connect with Gen Z and digitally savvy consumers in immersive, virtual environments. Shelly shares insights into Devour’s role as a pioneer in bridging restaurants with digital platforms and how these collaborations can engage younger audiences authentically, delivering personalized loyalty rewards and dynamic experiences directly within gaming platforms. Tune in for a thought-provoking discussion on the future of digital loyalty and what this means for the hospitality industry as brands explore fresh ways to reach audiences in the spaces where they naturally interact and play. Topics Discussed in the Episode: How Devour brings restaurants into virtual spaces and rewards gaming achievements The importance of authenticity for brands aiming to reach Gen Z and digital audiences Innovative loyalty programs and gaming rewards in the restaurant industry Ways restaurants can leverage Web 3.0 technology for brand engagement The future of hospitality as a digitally connected, personalized experience Connect with Shelly: Website: Devour.io Company LinkedIn: Devour | LinkedIn Instagram: DevourGO (@go_devour) • Instagram photos and videos Facebook: Devour Twitter/X: Devour (@GoDevour) / X Order: DevourGO This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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025: Revolutionizing Quick-Service: Insights from Wow Bao’s CEO Geoff Alexander
Oct 31, 202400:51:05Tap to summarizeIn Episode 25 of The Pineapple Perspective, Troy Hooper dives deep into a compelling conversation with Geoff Alexander, a trailblazer in the restaurant and hospitality industry. Known for his leadership at Wow Bao, Geoff shares his journey from growing up in New York to running a renowned brand that has revolutionized quick-service dining with innovative strategies like self-ordering kiosks, mobile apps, and even virtual kitchens. He reveals the key lessons he's learned along the way, from being scrappy and thinking outside the box to growing a business without relying on huge capital investments. Geoff also shares stories about his passion for hospitality, from personal anecdotes that shaped his philosophy to the modern challenges of maintaining value and delivering exceptional service. This episode is packed with insights on how to stay ahead of the curve in the restaurant industry, build a resilient brand, and leverage technology while never losing sight of the core values of hospitality. Geoff also discusses the rapid growth of Wow Bao's consumer packaged goods, now available in over 10,000 grocery stores, and teases what’s next for the brand, including ventures into food service markets like military bases and cruise lines. If you're in the restaurant business or simply love hearing about innovation in hospitality, this episode is a must-listen! Topics Discussed in the Episode: The meaning of hospitality and how to create memorable experiences The evolution and growth of Wow Bao from a small restaurant to a national brand Leveraging technology in the restaurant industry, from kiosks to virtual kitchens The expansion of Wow Bao into consumer packaged goods and grocery stores The importance of delivering value in the hospitality industry amidst rising costs Connect with Geoff: Geoff Alexander - Wow Bao | LinkedIn Wow Bao Wow Bao (@wowbao) • Instagram photos and videos Wow Bao-Facebook Wow Bao (@WowBao) / X Wow Bao (@wowbao) | TikTok Wow Bao - YouTube This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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024: The Future of Hotel F&B: Scot Turner's Perspective on Innovation and Success
Oct 24, 202400:41:26Tap to summarizeThis week’s hospitality guest is Scot Turner, a hospitality expert, and founder of Auden Hospitality. Listen in as Scot discusses with Troy the challenges and opportunities in the hotel Food & Beverage industry, emphasizing the importance of storytelling, local community focus, and embracing digitization. - The significance of crafting a compelling story for Food & Beverage outlets to ensure consistency in the messaging and experience. - The need for hotels to benchmark themselves against local independent restaurants rather than just other hotels to foster a stronger connection with the community. - The importance of leveraging technology to enhance guest experiences and streamline operations. - Recommendation to hotels to focus on reducing friction for guests through digital ordering and automating tasks. - Data-driven decision-making: Utilize data to make informed decisions and optimize F&B operations. Connect with Scot: LinkedIn - Scot LinkedIn - Auden Hospitality YouTube Auden Hospitality Website Instagram This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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023: Von Miller Tackles Organic Farming: The Story Behind Greener Pastures Chicken
Oct 17, 202400:53:18Tap to summarizeLooking for a chicken brand that goes above and beyond organic certifications? Tune in to learn about Greener Pastures Chicken's USDA certified organic, non-GMO, and regenerative organic certifications, and how they're delivering a superior product. In this episode of The Pineapple Perspective, host Troy Hooper sits down with Cameron Molberg and Diego Diverde, the founders of Greener Pastures Chicken. They discuss the mission and values behind their poultry farm, highlighting the importance of hospitality in their business model. The conversation delves into the certifications and badges that Greener Pastures Chicken holds, such as USDA certified organic, non-GMO project verified, certified humane, and more. They clarify the difference between free-range and pasture-raised chicken, emphasizing the superior quality and nutritional profile of their product. The discussion also touches on the expansion of Greener Pastures Chicken into the restaurant industry, with the creation of their own restaurant brand and that NFL players Drew Brees and Patrick Mahomes have now joined as partners in the business. Topics discussed in this episode: - The mission and values of Greener Pastures Chicken - The importance of hospitality in the business model - The certifications and badges held by Greener Pastures Chicken - The difference between free-range and pasture-raised chicken - The expansion of Greener Pastures Chicken into the restaurant industry and the involvement of NFL players Drew Brees and Patrick Mahomes. Connect with Cameron: http://greenerpastureschicken.com Connect with Diego: https://www.linkedin.com/in/diego-diverde-9b3aa259/ http://greenerpastureschicken.com https://www.linkedin.com/in/cameron-molberg-10850646/ https://www.facebook.com/GreenerPasturesChicken/ https://www.instagram.com/greenerpastureschicken/ https://www.wing-riot.com/ http://instagram.com/wingriotvon http://facebook.com/wingriotvon This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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022: Mission-Driven Farming of Greener Pastures Chicken with Diego Diverde
Oct 10, 202400:47:10Tap to summarizeWant to know more about Greener Pastures Chicken's commitment to regenerative agriculture and organic practices? In this episode of The Pineapple Perspective, host Troy Hooper interviews Diego Diverde, a key member of Greener Pastures Chicken. They discuss the concept of hospitality and how it applies to their farm-to-table approach. Here are the key topics discussed: - The importance of intentionality and communication in providing a unique and high-quality product. - The mission of Greener Pastures Chicken: focusing on maintaining organic practices. - The challenge of educating consumers and stakeholders about the value of their product and the importance of transparency in the industry. - Scaling the business to expand its reach by partnering with like-minded farms. - The role of marketing and content creation in conveying the values and mission of Greener Pastures Chicken using different platforms. Connect with Diego: https://www.linkedin.com/in/diego-diverde-9b3aa259/ http://greenerpastureschicken.com https://www.linkedin.com/in/cameron-molberg-10850646/ https://www.facebook.com/GreenerPasturesChicken/ https://www.instagram.com/greenerpastureschicken/ https://www.wing-riot.com/ http://instagram.com/wingriotvon http://facebook.com/wingriotvon This show is sponsored by Pepper Lunch. Find a location near you! Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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