Podcast
Broken Benefits
Hosted by Lee Lewis · EN
Whether you are the benefits manager or CEO of your organization, one of the biggest drivers of organizational performance, that most get totally wrong, is the health and benefits strategy. We spend billions on benefits, yet healthcare is unaffordable and complicated. More than half of Americans don't even take their paid vacation, yet people are burning out faster than ever and remote work is scrambling company cultures.
It doesn't have to be this way! Great benefits can attract and retain top talent, communicate your values, rejuvenate your productivity, move your stock price, and even save lives.
Lee knows this because he advised and learned from many Fortune 100 employers on how to create wildly profitable and popular benefits programs that enhance all areas of the business. Lee created this podcast in the hopes that together we can save lives, save dollars, and save our talent.
Join us, each episode, on YouTube or your favorite podcasting platform for some great conversation with some of the world's leading experts in this space.
25episodes
Episodes
Newest firstAll episodes
Population Health Meets Self-Administration: A New Equation (Feat: Rich Krutsch)
Nov 1900:33:04Tap to summarizeIn this second installment of our two-part conversation, Rich Krutsch returns to Broken Benefits to expand on the evolving relationship between employee health, organizational strategy, and the growing shift toward more hands-on approaches to managing benefits.Building on the foundation of Part 1, this episode explores how leaders can think more holistically about the connection between their workforce, their data, and the long-term direction of their benefits programs. Rich discusses how organizations can move toward models that offer greater clarity, more control, and deeper alignment with their people.Whether you’re a CHRO, benefits leader, or HR professional navigating the rapidly changing world of workforce well-being, this episode offers valuable perspective on where the industry is headed — and how employers can position themselves for what comes next.Chapters:0:00 - Introduction0:44 - Why should someone consider self-administration6:53 - Focus on the specific problem you're trying to solve16:50 - Areas of major friction and blindspots25:10 - The moments that matter in an employee life cycle31:15 - Follow the language of your business32:35 - Closing remarks
Transcribe →Capitalizing on Robust Data and Analytics (Feat: Rich Krutsch)
Nov 600:27:33Tap to summarizeIn this episode of Broken Benefits, we’re joined by Rich Krutsch, former VP of People Services at ArcBest, for the first of a two-part conversation that explores how data-driven decision-making can transform the way organizations approach healthcare and benefits.Rich shares his insights on leveraging analytics to build smarter, more strategic benefits programs—ones that actually move the needle for employees and the bottom line. From uncovering hidden trends to identifying cost-saving opportunities, this discussion is a masterclass in using robust data to create meaningful impact.If you’re a CHRO, benefits leader, or HR professional who’s ready to make your strategy work harder (and smarter), this episode is a must-listen.Chapters:0:00 - Introduction1:31 - Rich's background in finance8:04 - Playing to win and transitioning into this new approach14:13 - Breaking the mold and removing friction simultaneously22:35 - Encouraging forward-thinking for your employees26:20 - Eye-opening research linked to flossing27:20 - Closing remarks
Transcribe →Making Positive Change (Feat: Matt Harmon)
Aug 6, 202500:45:40Tap to summarizeIn this powerful episode of Broken Benefits, we sit down with healthcare thought leader Matt Harmon to explore the real potential for innovation and transformation within the American healthcare system—starting with the people who hold the power to do it: CHROs and benefits leaders.Drawing from his extensive experience, Matt unpacks the systemic hurdles that keep companies stuck in broken benefits models and offers a blueprint for taking bold, actionable steps toward meaningful reform. If you’re in HR, healthcare, or benefits administration, this episode is a must-listen.Change won’t happen overnight—but as Matt says, “If you never start, you’ll never finish.”Chapters:0:00 - Introduction3:27 - Why all benefit leaders aren't following the same course7:23 - Navigating new strategies without creating problems13:52 - Integrating different offerings with enrollment tools20:10 - Change isn't going to happen overnight27:55 - Measuring the health plan's results35:00 - The biggest 'ah ha' moments for Matt40:24 - Getting carriers to do things they don't want to do44:53 - Connect with Matt on LinkedIn45:28 - Closing remarks
Transcribe →Examining the Management of American Healthcare (Feat: Bill Allen)
Jun 30, 202500:52:22Tap to summarizeIn this compelling episode of Broken Benefits, we sit down with Bill Allen, the former CHRO of Macy’s Inc., to explore the intricate and often flawed systems underpinning the management of healthcare in America. With decades of executive HR experience, Bill brings a unique perspective on the intersection of corporate leadership, employee well-being, and the skyrocketing costs of care.We delve into the systemic misalignments that drive inefficiency and inequity, the pressures facing large employers trying to provide meaningful benefits, and the changes needed to reshape the future of American healthcare. It’s a candid, thoughtful conversation filled with insight, experience, and urgency.If you care about the people behind the policies—or you’re responsible for shaping them—this is an episode you won’t want to miss.Chapters:0:00 - Introduction1:42 - International experience influencing ideals13:40 - An important time of change19:58 - Leveraging data in a new way33:30 -Advice for other organizations41:25 - Realigning incentives to create great performance49:13 - How to connect with Bill Allen50:36 - Closing remarks
Transcribe →Turning Commodities Into Strategic Advantages (Feat: Rich Floersch)
May 5, 202500:45:27Tap to summarizeIn this episode of Broken Benefits, host Lee Lewis is joined by Rich Floersch—former CHRO of McDonald’s, seasoned executive coach, and trusted advisor to HR leaders across the globe. Together, they dig deep into a game-changing idea: what if healthcare, so often seen as a sunk cost or painful necessity, could actually become a strategic weapon for your business?From translating benefit decisions into boardroom language to elevating HR’s seat at the table, Rich shares how benefits leaders can stop playing defense and start driving transformation. This isn't just theory—it's a masterclass in executive influence and real-world impact, from someone who’s advised at the highest levels.Whether you're a benefits manager trying to get heard, or a CEO looking for ROI beyond spreadsheets, this conversation will shift your perspective—and possibly your priorities.Chapters:0:00 - Introduction1:40 - Differences of opinion on healthcare8:48 - Problems and opportunities within healthcare19:24 - Making a difference in healthcare29:14 - Conflicts of interest among Executives40:56 - Healthcare benefits and turnover45:09 - Closing remarks
Transcribe →Supporting Employers to Produce Lower Costs and Better Outcomes (Feat: Ryan Olmstead)
Mar 5, 202500:52:12Tap to summarizeIn this episode of Broken Benefits, we sit down with Ryan Olmstead, Director of Member Services at Catalyst for Payment Reform, to discuss how employers can take a more active role in transforming healthcare benefits. Ryan shares insights on strategies that help employers drive down costs while improving health outcomes for employees. We explore innovative payment models, best practices for benefits design, and actionable steps employers can take to ensure they’re getting value for their healthcare spend. Tune in to learn how employers can be catalysts for real change in the healthcare system.Chapters:0:00 - Introduction3:51 - Taking bold action8:31 - Major obstacles impeding action19:36 - Purchaser data barriers31:02 - How vendors can reduce operational lift43:36 - The future of Catalyst's progress50:58 - How to reach Ryan's team
Transcribe →Leveraging Data to Focus on What Matters Most (Feat: Deb Caplan)
Jan 13, 202500:55:21Tap to summarizeIn the latest episode of Broken Benefits, we’re joined by Deborah Caplan, former CHRO and EVP of Corporate Benefits at NextEra Energy, to discuss how data-driven insights are revolutionizing the world of employee benefits.Deborah shares her expertise on leveraging analytics to pinpoint the issues that truly matter to employees and businesses alike. From identifying hidden trends to making strategic decisions that enhance employee well-being, this conversation uncovers the power of data to create impactful benefits programs.If you’re looking to break through the noise and design benefits that align with your workforce’s real needs, this episode is packed with actionable takeaways and industry-leading perspectives.Chapters:0:00 - Introduction2:10 - From Engineer to CHRO8:35 - Breaking problems down16:28 - Fixing healthcare from a high-level24:03 - Leverage diversified backgrounds35:50 - Incentive structures43:30 - The secret to making adjustments53:29 - Deb's horizonConnect with Lee Lewis:LinkedIn
Transcribe →Transforming Healthcare: How Visionary CHROs Can Reshape the Industry with Kevin Cox
Oct 28, 202400:54:22Tap to summarizeIn this episode of Broken Benefits, host Lee Lewis welcomes Kevin Cox, the founder of HTA and former Chief Human Resources Officer (CHRO) of General Electric (GE). Kevin brings his vast experience from leading HR at one of the world’s largest companies to share his insights on the future of corporate benefits and human resources.Together, Lee and Kevin discuss the broken aspects of traditional benefits systems and what it takes to revolutionize HR strategies for a new era. They explore how companies can create more value-driven, employee-centric benefits programs that improve both retention and productivity.Key Takeaways:Lessons from Kevin’s time at GE and how they shaped his views on HRThe future of benefits: How to break away from outdated systemsInnovative strategies to create more impactful, employee-centric benefitsThe role of leadership in driving HR transformation and positive changeTune in for a forward-thinking conversation with Kevin Cox as he shares his journey and vision for transforming HR and corporate benefits.Chapters:0:00 - Kevin's Statement0:40 - Introducing Kevin Cox to the show2:49 - The Role of CHRO's in Healthcare6:29 - Addressing the Misalignment of Interests in Healthcare9:48 - The Birth of Health Transformation Alliance12:22 - The Challenges of Creating a Coalition15:45 - Advocating for Better Employee Healthcare Experiences20:28 - The Importance of Collaboration in Driving Change25:04 - The HTA: Custodians of Member Companies' Money30:40 - Engaging CHROs: Making the Most of Limited Time33:45 - Setbacks: Dealing with Free Riders49:28 - Paying for Value and Outcomes51:20 - Succession Planning and Advice for CHROs53:40 - Closing RemarksConnect with Lee Lewis:LinkedIn
Transcribe →Running Benefits For One of The Largest Corporations In The World (Feat. Barbara Wachsman)
Sep 3, 202400:58:07Tap to summarizeIn the latest episode of Broken Benefits, we are honored to welcome Barbara Wachsman, one of the luminaries of the industry who ran benefits at Disney. Responsible for hundreds of thousands of employees and a budget stretching well into billions of healthcare dollars. While there, Barbara formed one of the largest direct contracts with a major hospital system in America.Beyond her professional work in HR and benefits, Barbara has also worked in hospital systems, private equity, in consulting, and more.Join us as we delve into Barbara's fascinating story, exploring her challenges, triumphs, and the invaluable insights she's gained along the way.Chapters:0:00 - Cold open0:40 - Introducing Barbara Wachsman to the show2:05 - The Excitement and Challenge of Disney3:20 - A Message from Catalyze Health 4:00 - Provider vs. Employer Side9:30 - Pulling Accurate Data and Healthier Work Forces12:40 - The Acquisition Era15:15 - Hospital Systems and Commercial 20:10 - Risk Based Primary Care Model29:40 - Advice on Direct Contracting33:40 - A Message from Catalyze Health 34:15 - What Benefits Managers Should Do NOW40:00 - Leverage Points To Press To Get What You Want45:00 - Metrics To Be Aware Of49:00 - A Right of Responsibility and HDPs52:35 - What to Do About Changes in Primary Care57:00 - How to get in touch with Barbara to Learn More57:40 - Closing RemarksConnect with Lee Lewis:LinkedIn
Transcribe →The Intersection of CHROs and Healthcare (Ft. Shelly Carlin)
Jul 30, 202400:53:40Tap to summarizeIn the latest episode of Broken Benefits, we are honored to welcome Shelly Carlin, the impactful Executive Vice President of the HR Policy Association and the Center On Executive Compensation. Beyond her advisory work, Shelly was the Senior Vice President of HR and Communications at Motorola.Beyond her professional work in HR and benefits, Shelly is an advocate for UCLA Softball and currently works as the managing editor for D1Softball.Join us as we delve into Shelly's fascinating story, exploring her challenges, triumphs, and the invaluable insights she's gained along the way.Chapters:0:00 - Cold open0:40 - Introducing Shelly Carlin to the show2:45 - The Common CHRO Myth3:10 - A Message from Catalyze Health 3:50 - How Much CHRO's Focus on Healthcare8:50 - Health Transformation Alliance and Collective Action13:00 - How to Leverage Care 16:45 - Signs of Complexity and Areas for Improvement20:10 - How CHRO's Can Make a High-Level Difference29:00 - Getting Educated34:06 - A Message from Catalyze Health 36:00 - Signaling What's Important Top Down41:00 - Risk Shifting and The Negative Impact on Labor45:00 - Lean In On Well Being48:40 - Shelly's Hope for The Future of CHROs51:50 - How to get in touch with Shelly to learn more52:30 - Closing remarksConnect with Lee Lewis:LinkedIn
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